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Director of Excellence and Service Development

1 week ago

Manila, National Capital Region, Philippines Arcadis Consulting Middle East Limited Full time

Arcadis Consulting Middle East Limited is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together.

The role sits within our global business area Resilience. We work to protect our natural environment and water resources, while powering our world for future generations. Around the world, we're seeing the effects of climate change, rapid urbanization, and loss of biodiversity. The rate at which we're experiencing large-scale, unforeseen events such as floods and wildfires is becoming more frequent. We are here to protect our natural environment and water resources, while powering our world for future generations.

**Job Description:**

  • This is a key role within the Global Excellence Centre supporting the global Services strategy and excellence. This is achieved through driving excellence in GEC service delivery within the service area, positioning GEC in the global business as a centre of excellence, and supporting the implementation of the global S&A strategy. This is pivotal in ensuring capability excellence drives service delivery quality, driving sustainability into focus areas, and ensuring the organization and reusability of data.
  • The role reports directly to the GEC Business Area Director / GEC Director, with a dotted reporting line to the GBA Service Director.
  • The role is a full-time position.

**Key Responsibilities:**

  • Drive efficiency through standardization and automation of service delivery.
  • Execute discipline strategy across GECs, implementing processes, procedures, and tools for delivery.
  • Lead GEC service group(s) and communities to drive best practice and knowledge sharing.
  • Drive service community to enhance capability development & technical skillset in line with professional standards.
  • Support the development and implement service-based digital tools.

**Important Metrics:**

  • Adoption of Global Procedures and digital tools.
  • Efficiency through standardization & automation.
  • Quality of project deliverables.
  • Implementation of tailored training plan.

**Qualifications and Experience:**

The ideal candidate should have:

  • Significant professional experience in the service (15 years or more), ideally with experience globally and working to different standards and practices.
  • Excellent influencing and collaboration skills at a strategic level as well as leadership at a detailed service level.
  • Strategic mindset, collating information across the business and developing opportunities to benefit the service, Arcadis, and our clients.
  • Ability to coach and bring out the best in your teams.
  • Strong interpersonal skills and technical expertise to draw a following and build and maintain relationships across the business.
  • Driven to achieve outcomes – taking ownership of challenges and working to resolve in a collaborative way.
  • Ability to see from others' perspectives.
  • Able to lead service expert groups where required and guide on content and topics to support service development within GEC and to a growing extent, globally.

We are looking for a talented individual who is passionate about making a positive impact on the world. If you are a motivated and results-driven professional with a strong background in service delivery and sustainability, we encourage you to apply for this exciting opportunity.

The successful candidate will be a strategic thinker with excellent communication and leadership skills. They will be able to drive change and improve performance, while also building strong relationships with stakeholders.

In return, we offer a competitive salary and benefits package, as well as opportunities for career growth and development.

If you are interested in this challenging and rewarding role, please submit your application.