
Operations Assistant
1 week ago
Resource Coordinator
Job Description:This role is responsible for ensuring engineers in the support department are utilized to their full capacity.
- Scheduling engineering calendars and tickets for a global support organization across several time zones.
- Coordinating all IT resources to drive completion of tasks and ensure efficient resource utilization.
- Coordinating scheduling of work with internal resources and client contacts.
The primary goal of this position is to address issues of scheduling and coordination of work. Other duties of a broadly organizational nature will be assigned as needed.
- Evaluating, prioritizing and assigning IT to support requests, following up where needed to ensure completion of outstanding items.
- Monitoring service personnel schedules to ensure support coverage and lack of scheduling conflicts.
This position requires strong communication and interpersonal skills, specifically strong customer service skills.
- Strong decision-making and problem-solving skills.
- Ability to multi-task in a fast-paced environment.
- English language skills sufficient for professional communication in a business environment.
We offer a competitive salary, comprehensive benefits, and great perks to our global Team.
We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members.
About Us:We value ownership, execution, growth, intelligence, and camaraderie.
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