
Workforce Planning Expert
7 days ago
Job Summary:
Workforce Planning ExpertWe are seeking a skilled Workforce Planning Expert to join our team. This role is responsible for providing vision and leadership in workforce management areas such as forecasting, scheduling, and analysis.
The ideal candidate will support processes to maximize workflow while minimizing causes of client dissatisfaction. They will maintain accurate forecasts, capacity plans, and schedule plans, ensuring timely and precise generation of these plans.
- Maintain accurate forecasts, capacity plans, and schedule plans.
- Ensure that forecasts, capacity plans, and schedules are generated in a timely and precise fashion.
- Offer strategic recommendations to improve productivity while balancing service levels.
The Workforce Planning Expert will provide consultation to Operations/Account Management on staffing and volumes utilizing staffing models for new or adjusted forecasted assumptions. They will work with Operations to develop processes for shift types, vacations, and other schedule exceptions strategies that maintain the employee needs/client requirements balance.
- Provide consultation to Operations/Account Management on staffing and volumes.
- Develop processes for shift types, vacations, and other schedule exceptions.
We are a customer experience partner to Fortune 100 and 500 companies. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform.
We are an equal opportunity and affirmative action employer. We value diversity and inclusion in our workplace and promote opportunities for growth and development.
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