Customer Experience Improvement Manager

About the RoleThe Customer Experience Manager will lead a team of call center supervisors responsible for inbound and outbound representatives, with a focus on ensuring customer satisfaction and driving revenue growth.Key responsibilities include coaching and developing reports on customer service processes, managing metrics and performance criteria, and...

About the RoleThe Operations Manager - Contact Center is responsible for overseeing the day-to-day operations of our contact center team. The ideal candidate will have experience in call center management, customer service, and leadership, with a proven track record of driving results and improving customer satisfaction.As an Operations Manager at MCI, you...

Job OverviewVersatech International is committed to delivering cutting-edge technology solutions to the Philippine market. We are seeking a highly skilled CUSTOMER EXPERIENCE MANAGER to join our team and help us drive business growth through exceptional customer service.As a key member of our sales and marketing team, you will be responsible for managing...

Job RoleThe Customer Experience Executive is responsible for ensuring that customers have a seamless experience across all business channels. This role involves managing and enhancing customer satisfaction by identifying and understanding customer needs and recommending appropriate solutions.Key Responsibilities:Maintains customer satisfaction by identifying...

About the RoleWe are seeking an experienced professional to lead our Total execution strategy for assigned Modern Trade customers/accounts. This role will oversee a team of account executives in delivering Head Office Category Management and operational aspects of the business.Main Responsibilities:Develop customer and channel-specific plans with...

About Humanly: Humanly is a provider of innovative digital services and next-generation customer experiences. Our mission is to empower our clients to represent, protect, and grow their brands.We believe that innovation and higher performance are brought by people from all walks of life. Our unique approach combines a cloud-based infrastructure with a...

We are seeking a skilled Customer Experience Director to join our team at Bostik Philippines. As a key member of our organization, you will be responsible for leading the customer service function and ensuring that all customer interactions meet the highest standards of quality and professionalism.Key Responsibilities:Develop and implement customer service...

Quality Management Role: As a Quality Manager at Humanly, you will play a critical role in driving operational excellence, ensuring high-quality customer experiences, and fostering a culture of continuous improvement. This includes mentoring and guiding direct reports, supporting process improvements, and collaborating with cross-functional teams to resolve...

About the Role: Our ideal candidate is a highly motivated and organized individual who can provide exceptional customer service and drive business growth. As a Client Services Coordinator, you will play a critical role in building and maintaining strong relationships with clients, identifying opportunities to drive revenue growth, and improving processes to...

•Education: Bachelor's degree in Business Administration, Management, Marketing, or related field.•Experience: Fresh graduates or candidates with up to 2 years of relevant experience in retail, sales, or customer service are welcome.•Skills: Strong leadership potential, excellent communication, and problem-solving abilities.•Interest: Passion for...

Title: Process Improvement ManagerThe Process Improvement Manager for MultiBrand is responsible for integrating the different restaurant systems of the JFC brands. This involves developing, implementing, and continuously improving the Restaurant Operating Systems operating in a multi-brand store. The role will also be involved in restaurant engineering...

Select how often (in days) to receive an alert:The Process Improvement Manager for MultiBrand is responsible for integrating the different restaurant systems of the JFC brands. This involves developing, implementing, and continuously improving the Restaurant Operating Systems operating in a multi-brand store. The role will also be involved in restaurant...

About Grab and Our MissionAt GrabTaxi Holdings Pte. Ltd., we are revolutionizing the way people move around Southeast Asia. From food delivery to transportation, our platform offers a wide range of services that make life easier for millions of users every day.We are seeking an exceptional leader to join our team as the Head of Grab Support - Philippines. As...

Job DescriptionAs a Junior Operations Manager at Support Services Group, you will be responsible for supporting the development and implementation of operational strategies to drive business growth and improvement.You will assist in planning, coordinating, and overseeing daily operational activities to ensure seamless delivery of services. This includes...

Job DescriptionAnalyze current customer service processes to identify gaps or defects that hinder overall effectiveness.Develop process improvements to meet current and future customer service needs and standards.Review recorded agent conversations to ensure customer needs are being met.

About the RoleThe Continuous Improvement Manager will be responsible for conducting root cause analysis to identify key areas for improvement and communicating progress through Business Excellence forums and other relevant channels.Key ResponsibilitiesAnalyze business processes and identify opportunities for improvement.Develop and implement process...

About This OpportunityWe are seeking an experienced individual to join our team as a Customer Experience and Order Entry Associate. The successful candidate will be responsible for providing exceptional customer service and ensuring that orders are processed accurately and efficiently.Key Responsibilities:Order ProcessingEnter Orders: Enter customer orders...

Job OverviewWe are seeking a highly skilled Process Improvement Manager to join our team at Offshore Business Processing. This is an exciting opportunity for a talented individual to lead and manage organization-wide projects, enhance operational efficiency, and foster a culture of continuous improvement.In this role, you will lead and manage...

A Career at HumanlyWe prioritize our employees' well-being by offering competitive salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in various departments, including Total Rewards, Wellness, HR, and Diversity.We foster an inclusive environment and make a positive impact on the community. Moreover, we...

Job Summary:We're seeking a highly skilled Virtual Assistant to join our team at Outsource Accelerator. As a key member of our operations team, you'll provide exceptional support to our clients and contribute to the success of our business.Key Responsibilities:Client RelationsBuild and maintain strong relationships with clients through exceptional customer...