Customer Experience Director

4 days ago


Pasig, National Capital Region, Philippines Bostik Philippines Full time

We are seeking a skilled Customer Experience Director to join our team at Bostik Philippines. As a key member of our organization, you will be responsible for leading the customer service function and ensuring that all customer interactions meet the highest standards of quality and professionalism.

Key Responsibilities:
  • Develop and implement customer service policies and procedures to ensure consistency across the business
  • Analyze customer feedback and use it to identify areas for improvement
  • Collaborate with cross-functional teams to resolve customer complaints and issues
  • Provide training and coaching to customer-facing staff on best practices and product knowledge

Requirements:

  • At least 3 years of experience in a customer-facing role
  • Strong communication and interpersonal skills
  • Ability to analyze data and make recommendations for process improvements


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