Customer Experience Leader

6 days ago


Pasig, National Capital Region, Philippines MCI Full time
About the Role

The Operations Manager - Contact Center is responsible for overseeing the day-to-day operations of our contact center team. The ideal candidate will have experience in call center management, customer service, and leadership, with a proven track record of driving results and improving customer satisfaction.

As an Operations Manager at MCI, you will be responsible for ensuring that all aspects of the contact center are running smoothly, including staff scheduling, quality assurance, and process improvement. You will also work closely with other departments to ensure seamless integration and collaboration across teams.

In this role, you will have the opportunity to develop your skills in areas such as process optimization, team leadership, and customer relationship management. You will also be supported by our comprehensive training programs and mentoring from experienced leaders.

We are looking for a motivated and results-driven individual who is passionate about delivering exceptional customer experiences. If you are a strong communicator and team player who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity

Key Responsibilities
  • Oversee the day-to-day operations of the contact center team.
  • Ensure that all aspects of the contact center are running smoothly.
  • Work closely with other departments to ensure seamless integration and collaboration across teams.
  • Analyze data to identify areas for process improvement.
  • Develop and implement process improvements to drive efficiency and customer satisfaction.


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