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Customer Experience Manager

1 week ago

Pasig, National Capital Region, Philippines Outsource Accelerator Full time

Job Summary:

We're seeking a highly skilled Virtual Assistant to join our team at Outsource Accelerator. As a key member of our operations team, you'll provide exceptional support to our clients and contribute to the success of our business.

Key Responsibilities:

  1. Client Relations
    • Build and maintain strong relationships with clients through exceptional customer service.
    • Schedule appointments and maintain accurate records.
    • Ensure timely and effective communication with clients.
  2. Content Creation
    • Develop and implement content strategies to enhance our clients' online presence.
    • Manage and post engaging content on social media platforms.
    • Collaborate with the team to create high-quality video content.
  3. Operational Support
    • Manage and update client information using the Zoho Suite CRM.
    • Collaborate with the team to ensure accurate and timely task completion.
    • Maintain detailed records and follow up on assigned responsibilities.
  4. Communication
    • Respond promptly to client and team communications.
    • Address urgent matters efficiently and maintain consistent follow-through.