Director of Client Growth

1 day ago

Caloocan City, National Capital Region, Philippines beBeeLeadership Full time ₱3,000,000 - ₱5,000,000
Customer Success Leader

We are seeking a proactive customer success professional to drive satisfaction, loyalty, and operational excellence throughout the customer journey.

Key Responsibilities:
  • Strategic Customer Experience
    • Develop and implement scalable customer success strategies to support business growth.
    • Establish and track KPIs, processes, and team goals aligned with business objectives.
    • Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination.
  • Enablement & Channel Coordination
    • Enhance the consultative sales process through client communications across email, SMS, and social platforms.
    • Oversee accurate and timely quote and invoice creation using Shopify and other tools.
    • Support third-party and social commerce sales channels in coordination with marketing and sales teams.
  • Aftersales Support & Logistics Management
    • Manage client onboarding and equipment setup, coordinating installations with technical service partners.
    • Respond to customer inquiries regarding product use, service needs, and ongoing support.
    • Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online.
  • Shipping, Damage, and Returns Resolution
    • Lead customer communications related to logistics, damages, and return claims.
    • Collaborate with logistics teams to ensure fast, clear resolutions and optimize related processes.
  • Process Optimization
    • Monitor recurring operational pain points and identify opportunities for automation or process streamlining.
    • Collaborate cross-functionally to implement improvements that enhance internal efficiency and client experience.

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