Strategic Client Relationship Manager
2 days ago
We are seeking a talented and experienced Account Manager to join our team. The ideal candidate will be responsible for driving product adoption, renewals, and revenue growth through strategic guidance and strong customer relationships.
The Account Manager will oversee a portfolio of small to mid-market accounts, analyzing engagement data, leading business reviews, and proactively addressing needs to maximize long-term value. Key duties and responsibilities include:
- Manage a portfolio of around 30–100 small to mid-market customers to drive adoption, lead renewal negotiations, and meet growth goals.
- Build and maintain executive relationships with customer accounts, providing a high-caliber experience and creating promoters.
- Implement, train, and coach customers on best practices to ensure adoption goals are met and maintained.
- Analyze user engagement data, identify actionable insights, and report regularly on KPIs.
- Lead annual or semi-annual business reviews with key stakeholders, positioning yourself as a strategic advisor to drive continued value of our products.
- Identify areas for improvement in the customer experience and create new processes to maximize success in the small to mid-market segment.
- Continually assess, document, and analyze customer progress toward revenue goals and results.
- Monitor customer health, proactively address issues, and act as an escalation point for critical matters.
To succeed in this role, you will need:
- Bachelor's degree relevant to the position
- Two or more years of professional experience in a sales or account management style position
- Proven history managing a portfolio of similar-sized clients
- Technical proficiency on SaaS products
You will also have the opportunity to enjoy a range of benefits, including:
- Fixed weekends off
- 5-day Christmas Leave
- HMO coverage for you and your dependent/s from Day 1 of employment
- Group life insurance from Day 1 of employment
- Free lunch + soft breakfast every day
- Free coffee every day (latte, americano, or cappuccino) made by our in-house barista
- Night shift differential
- Sports wellness clubs including hiking and free-diving
- Subsidised gym membership at Anytime Fitness
- Engagement bonuses
- Over-the-top monthly, quarterly, and annual performance bonuses
- Exclusive discounts in selected restaurants and merchants
- Themed BFFs, monthly knockoffs, summer parties
- Community give-back programs and personal development workshops
Why choose us? We offer a supportive and dynamic work environment that encourages growth and development. Join us today and discover a career that truly makes a difference
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