Senior Client Relationship Specialist

4 days ago


Mandaluyong City, National Capital Region, Philippines beBeeStrategic Full time $40,000 - $60,000
Job Description:

As a Strategic Account Manager, you will be responsible for fostering and maintaining long-term relationships with clients. You will act as the primary point of contact, ensuring seamless communication between clients and internal teams.

  • Develop and nurture strategic relationships with both new and existing clients.
  • Identify clients' business goals and provide value-added services that drive results.
  • Proactively engage clients through regular communication to address their needs before they arise.
Responsibilities:
  • Oversee contract renewals and negotiations, ensuring high client satisfaction and retention.
  • Facilitate regular client feedback sessions to measure satisfaction and improve service quality.
  • Provide strategic insights for marketing campaigns based on your close interactions with clients.
Client Management:
  • Develop strategic plans to manage, grow, and optimize client accounts.
  • Monitor account performance, delivering regular reports and insights to clients.
Upselling & Cross-Selling:
  • Identify and seize opportunities for upselling and cross-selling, tailoring solutions to meet client objectives.
  • Present compelling, customized proposals that align with client needs and showcase additional value.
Consulting:
  • Take a strategic, consultative approach to helping clients achieve their business goals.
  • Conduct thorough assessments to identify client challenges and provide tailored recommendations.
Project Management:
  • Collaborate with project managers to ensure resources and teams are aligned with client goals and deadlines.
  • Maintain clear and consistent communication between clients and internal stakeholders to meet project expectations.
Pitches and Presentations:
  • Lead and organize client meetings and pitches, effectively communicating ideas and strategies.
Industry Knowledge:
  • Stay current on market developments and trends within advertising, digital, creative, technology, and marketing.


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