Software Technical Support Specialist
1 day ago
At BSA Solutions Inc., we are seeking a highly skilled and dedicated Software Technical Support Specialist to join our team. This individual will be responsible for providing timely and effective technical support to customers via various channels, including phone, email, chat, and remote assistance.
Key Responsibilities:- Troubleshoot and resolve technical issues related to the installation, configuration, and usage of our no-code software platform.
- Diagnose and escalate complex technical issues to internal teams for further investigation and resolution.
- Guide customers through step-by-step instructions and best practices to optimize their use of our software platform.
The ideal candidate will have a strong technical aptitude, excellent problem-solving skills, and outstanding communication skills. They will also have experience in basic coding, SQL databases, and integrations (REST, SOAP, oData, SAML, oAuth).
We offer a competitive compensation package and a dynamic work environment. If you are passionate about delivering exceptional service and support, please submit your application.
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