IT Technical Support Specialist

4 days ago


Cebu City, Central Visayas, Philippines MEGAMAXX COMPUTER SHOP Full time

At MEGAMAXX COMPUTER SHOP, we are seeking a skilled IT Technical Support Specialist to join our team. No experience required.

About Us

We value Employee Recognition and Rewards: Equity Incentive Plan, Commission, Performance Bonus, Incentives.

Job Responsibilities
  • Provide first-line technical support for IT incidents and requests via phone, email, and in-person, troubleshooting hardware and software issues.
  • Diagnose and resolve technical hardware and software issues, escalating to senior IT staff when necessary.
  • Assist users with system access, software installation, and configuration of hardware and software applications.
  • Maintain accurate records of support requests, issues, and resolutions in the ticketing system; document troubleshooting steps for future reference.
  • Assist in the setup, configuration, and maintenance of computers, printers, and other peripheral devices.


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