Current jobs related to Retail Service Expert - Surigao City, Caraga - Genpact

  • Retail Health Expert

    1 week ago

    Surigao City, Caraga, Philippines Watsons Personal Care Stores (Philippines), Inc. Full time

    **Role and Responsibilities**Supervise pharmacy operations, focusing on profitability, professional services, ROS compliance, and customer service.Act as pharmacist-in-charge, point of contact for regulatory matters, and train Pharmacy Assistants/Associates.Monitor sales performance, recommend action plans, and ensure consistent execution of Brand of Service...

  • Customer Service Representative Wanted

    3 days ago

    Surigao City, Caraga, Philippines Genpact Full time

    OverviewAs a Process Developer, Customer Care, you'll be part of a global team that serves leading enterprises, including Fortune Global 500 companies. With our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI, we're equipped to drive transformation and deliver value to our clients.Your primary...

  • Retail Management Expert

    5 days ago

    Surigao City, Caraga, Philippines ACE HARDWARE PHILIPPINES INC. Full time

    Benefits:The successful candidate will enjoy a comprehensive compensation package, including a competitive salary, bonuses, and opportunities for career advancement within the organization. Additionally, they will be part of a dynamic and supportive team that fosters a collaborative work environment.

  • Process Expert Associate

    3 days ago

    Surigao City, Caraga, Philippines Genpact Full time

    We are seeking a skilled Process Expert Associate to join our team at Genpact. In this role, you will be responsible for providing outstanding customer service experience to American consumer credit card customers.Key QualificationsAt least High School/Senior High School graduate; College graduate is preferred.Able to demonstrate understanding and improve...

  • Customer Service Leadership Position

    7 days ago

    Surigao City, Caraga, Philippines Genpact Full time

    Job OverviewGenpact, a global professional services and solutions firm, is seeking an exceptional individual for the role of Management Trainee - Customer Care. As a key member of our team, you will be responsible for overseeing the performance of a team of customer service representatives, ensuring seamless service delivery and operational excellence.This...

  • Wellness Store Leader

    1 week ago

    Surigao City, Caraga, Philippines Watsons Personal Care Stores (Philippines), Inc. Full time

    **Key Skills and Qualifications**Licensed Pharmacist with experience in retail operations and customer service.Familiarity with Retail Operation Standards and ability to analyze store profitability.Excellent communication and leadership skills, with ability to coach and motivate teams.

  • Process Associate

    7 days ago

    Surigao City, Caraga, Philippines Genpact Full time

    We are seeking a highly motivated Process Associate - Customer Service to join our team. This role involves supporting one of the biggest financial banks in the world by providing exceptional customer service experience to existing clients.Key ResponsibilitiesResolve client inquiries efficiently and effectively.Provide expert support to customers on various...

  • Store Pharmacist for Watsons Siargao

    1 week ago

    Surigao City, Caraga, Philippines Watsons Personal Care Stores (Philippines), Inc. Full time

    BE PART OF WATSONS:Investors in People (IIP) accredited companyAsia's number 1 pharmacy retail brandBest Companies to work for by HR AsiaROLE PURPOSEOur Store Pharmacist is responsible for the supervision of pharmacy operations (profitability, professional services, ROS and regulatory compliance). He/ She is accountable for upholding high standards of O + O...

  • Process Developer-CPG057293

    2 weeks ago

    Surigao City, Caraga, Philippines Genpact Full time

    Job Description - Process Developer (CPG057293)Process Developer - CPG057293Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our...

  • Process Developer-CPG057294

    2 weeks ago

    Surigao City, Caraga, Philippines Genpact Full time

    Job Description - Process Developer (CPG057294)Process Developer - CPG057294Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our...

  • Business Development Specialist

    1 day ago

    Surigao City, Caraga, Philippines PepsiCo Full time

    Job DescriptionYou play a pivotal role in PepsiCo's Route-to-Market strategy by assessing the potential of an area, identifying new high-potential accounts, and growing those accounts within the region.Key ResponsibilitiesRecruit Retail Accounts - Conduct territory mapping and surveying to find opportunities within large accounts / wholesalers and ensure...

  • business developer surigao city

    1 day ago

    Surigao City, Caraga, Philippines PepsiCo Full time

    You play a critical role in PCPPI's Route-to-Market strategy by assessing the potential of an area, recruiting new high-potential accounts into PCPPI, and growing those high-potential accounts within the area.ResponsibilitiesRecruit Retail Accounts - Conducts territory mapping and surveying to find opportunities within large accounts / wholesalers and ensure...

  • Process Developer-CPG057295

    2 weeks ago

    Surigao City, Caraga, Philippines Genpact Full time

    Job Description - Process Developer (CPG057295)Process Developer - CPG057295Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our...

  • Genpact Job Opportunity

    3 days ago

    Surigao City, Caraga, Philippines Genpact Full time

    Job SummaryWe're seeking an experienced customer support specialist to join our team as a Process Developer, Customer Care. In this role, you'll be responsible for providing exceptional customer service experience to clients of one of the largest retail stores in the world. You'll work closely with our team to resolve client inquiries at the first point of...

  • Process Developer Position Open

    3 days ago

    Surigao City, Caraga, Philippines Genpact Full time

    Job DescriptionAt Genpact, we're committed to delivering outcomes that shape the future. Our team of 125,000+ professionals across 30+ countries is driven by a relentless pursuit of a world that works better for people.We're inviting applications for the role of Process Developer, Customer Care. As a key member of our team, you'll provide outstanding...

  • Seeking Experienced Customer Support Specialist

    3 days ago

    Surigao City, Caraga, Philippines Genpact Full time

    RequirementsTo succeed as a Process Developer, Customer Care, you'll need to possess excellent communication skills, both written and verbal. You should also have strong problem-solving and decision-making skills, as well as the ability to multitask and work in a fast-paced environment. A high school or senior high school diploma is required, although a...

  • Customer Service Expert

    3 days ago

    Surigao City, Caraga, Philippines Genpact Full time

    About the RoleThe ideal candidate for this position will possess excellent communication and problem-solving skills, with a strong ability to work independently and as part of a team. You will be responsible for analyzing customer issues, identifying root causes, and developing effective solutions to resolve these issues.

  • Regional Business Development Manager

    15 hours ago

    Surigao City, Caraga, Philippines Premier Heavy Equipment Inc. Full time

    Job OverviewPremier Heavy Equipment Inc. is a leading provider of heavy equipment sales, service, and rentals.Job DescriptionWe are seeking an experienced Area Manager to oversee daily operations within the assigned area.Manage the logistics of equipment delivery, servicing, and returns.Implement operational procedures and standards to enhance efficiency and...

  • Area Sales Manager

    1 day ago

    Surigao City, Caraga, Philippines Premier Heavy Equipment Inc Full time

    Operational Management:Oversee daily operations of heavy equipment sales, service, and rentals within the assigned area.Ensure proper maintenance and upkeep of the equipment fleet.Manage the logistics of equipment delivery, servicing, and returns.Implement operational procedures and standards to enhance efficiency and productivity.Sales and Business...

  • Route to Market Strategist

    1 day ago

    Surigao City, Caraga, Philippines PepsiCo Full time

    About the RoleIn this position, you will be instrumental in driving PepsiCo's Route-to-Market strategy by evaluating area potential, recruiting new high-potential accounts, and fostering account growth within your designated region.Main ResponsibilitiesIdentify and Recruit Retail Partners - Conduct thorough research and analysis to discover opportunities...

Retail Service Expert

2 weeks ago

Surigao City, Caraga, Philippines Genpact Full time

We are seeking a talented individual to join our team as a Process Developer, Customer Care. In this role, you will have the opportunity to deliver exceptional customer experiences and make a meaningful impact.

About the Role

This role involves supporting one of the largest retail stores in the world by providing outstanding customer service experience to their existing clients.

Responsibilities

The successful candidate will be responsible for:

  • Supporting customers on a variety of topics, including account transaction details, payment, disputes, explaining charges, handling fraud, online transactions, and handling fees or rates.
  • Utilizing CRM tools and documenting detailed information.
  • Efficiently resolving customer issues using available tools.
Requirements

To be successful in this role, you will need:

  • Able to demonstrate understanding while improving chances to create rapport with the customer.
  • Previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business for retail.