Remote Technical Assistant

7 days ago

Tanauan, Calabarzon, Philippines beBeeTechnical Full time ₱1,000,000 - ₱1,200,000
Technical Support Role

We are seeking skilled and customer-focused professionals to provide technical assistance and troubleshooting support for various clients across industries.

  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system

The ideal candidate will have prior call center experience, reside within a reasonable distance of our office, and possess strong proficiency in English, both written and spoken.

Key Responsibilities:
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance

Candidates must be willing to undergo background and drug screening, and be authorized to work in the country where the job is based.

Requirements:
  • High school diploma or equivalent
  • Prior call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Able to multitask and self-manage effectively

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