Supportive People Operations Assistant

2 days ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomer Full time ₱800,000 - ₱1,500,000
People Operations Coordinator Role

This is a unique opportunity to join our global team as a People Operations Coordinator, where you will play a crucial role in supporting the HR function by assisting with various people operations activities and ensuring the smooth execution of HR processes.

Key Responsibilities
  • Employee Experience Management
    • Work closely with the People team to deliver an empathic and customer service-focused experience for all employees.
    • Provide exceptional support to employee inquiries and explore opportunities to innovate and advance our People Operations practices.
  • HR Administration Support
    • Assist with the full employee lifecycle, including pre-boarding, onboarding, offboarding, leave administration, employee change requests, and maintaining personnel records.
    • Deliver new hire orientation and onboarding sessions in a global team spanning multiple locations.
    • Coordinate HR-related documentation, such as employment contracts, offer letters, change letters, and HR-related correspondence.
    • Ensure data accuracy and integrity while managing employee data and meeting employee experience processes.
  • Systems Automation & Reporting
    • Develop rigorous QA processes for all data entry tasks.
    • Automate repetitive HR tasks to improve efficiency.
    • Oversee the People Confluence space and HR Google Drive, keeping documents up-to-date and accurate.
    • Maintain the People Ops playbook with documented processes and links.
    • Administer Lattice tools, including Surveys, RAD Review Cycles, and Impact Conversations.
    • Report on people initiatives as required.
  • Employee Relations & Communication
    • Manage Zendesk triage with a 24-hour response time across tickets.
    • Serve as a point of contact for employee inquiries regarding People policies, procedures, and benefits.
    • Assist with employee relations documentation, including disciplinary actions and performance management processes.

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