Support Technician I

4 days ago


Pulong Santa Cruz, Calabarzon, Philippines Business Service Group Full time $40,000 - $60,000 per year

**MUST live relatively close to Sta. Rosa, Laguna**

We are looking for someone who enjoys helping people and solving IT problems. This role provides remote troubleshooting and phone support for software, hardware, and network issues, while also assisting with deployments and diagnostics. You'll help test applications, support users with their desktop and business systems, and play a part in maintaining stable and reliable server and network environments.

If you're a team player who adapts quickly, takes ownership, and enjoys continuous learning, this role could be a great fit.

  • Permanent Work from Home
  • Guaranteed Pay Increase upon regularization and yearly increase
  • Work-from-Home Equipment Provided
  • Full-time position (Tuesday - Saturday, 12:00 am to 9:00 am)
  • HMO, Vacation & Sick Leave after 1 year

Job Tasks and Responsibilities:

Technical Support & Troubleshooting

  • Serve as the first point of contact for end users, providing timely support for software, hardware, telecom devices, and network access issues.
  • Troubleshoot and resolve common problems such as system availability, logins, and password issues, escalating complex cases to Systems Analysts when required.
  • Ensure all support requests are properly documented, tracked, and closed to the user's satisfaction.

System Setup, Maintenance & Upgrades

  • Assist with the installation, configuration, and relocation of desktop computers, peripherals, and telecom devices.
  • Maintain and update operating systems, utilities, and business applications.
  • Perform patch management, upgrades, migrations, and general troubleshooting across servers, networks, and business systems.

Coordination & Continuous Improvement

  • Coordinate Support Desk coverage and schedules with team members to ensure continuous service.
  • Work closely with Systems Analysts to identify recurring issues, enhance support processes, and improve user experience.
  • Develop and maintain documentation for IT systems and stay updated on emerging hardware/software technologies, assisting with testing and evaluation.

Qualifications:

  • Associate's degree in Computer Science or related field (Bachelor's preferred)
  • At least 2 years' experience in IT technical support
  • Strong knowledge of Windows Server, Windows desktop OS, networking, Citrix/Terminal Server environments, and local/network printing
  • CompTIA, Microsoft, VMware, Citrix, or Cisco certifications (required)
  • Strong troubleshooting and customer service skills
  • Proficient in Microsoft Office Suite and general PC navigation
  • Excellent communication skills, detail-oriented, and a team player

The Business Service Group (BSG) plays a vital role in providing essential back-office support to our sister companies situated in the picturesque landscapes of Hawaii , USA. We are not a BPO, we are a closely-knit family of enterprises, encompassing an accounting firm, insurance, photography services, property management, logistics, IT support, and Restaurant Supply, all operating under a unified ownership umbrella. We also support family-affiliated companies based in California in the Personal Care Products industry.

We are seeking a new team member to join our sister company, Pacxa, a leading technology provider and systems integrator based in Hawaii. The company delivers customized IT solutions that help nearly 400 businesses, government agencies, and nonprofits across the state maximize opportunities and drive innovation.

Why Join Us?

We have a great team, we hire smart and talented people and we reward people who work hard, learn quickly, apply their knowledge, and produce professional, accurate work.



  • Pulong Santa Cruz, Calabarzon, Philippines Centralair Airconditioning Trading Full time ₱300,000 - ₱450,000 per year

    Position Title: Junior Aircon TechnicianReports To: Senior Aircon Technician / Operations OfficerLocation: Sta. Rosa, Laguna (with possible field assignments)Key Responsibilities:Assist in the installation of various air conditioning systems (split-type, window-type, packaged units, etc.).Perform cleaning and preventive maintenance under guidance from senior...

  • Process Technician

    1 week ago


    Pulong Santa Cruz, Calabarzon, Philippines FURUKAWA ELECTRIC THERMAL MANAGEMENT SOLUTIONS AND PRODUCTS LAGUNA, INC. Full time ₱228,000 per year

    Overview:We are currently seeking a meticulous and detail-oriented Process Technician to join our team at Furukawa Thermal Laguna. The Process Technician will play a crucial role in analyzing manufacturing defects, documenting manufacturing processes, and creating detailed drawings to support production activities. The ideal candidate will possess excellent...

  • Assembly Technician

    2 days ago


    Pulong Santa Cruz, Calabarzon, Philippines Private Advertiser Full time ₱104,000 - ₱130,878 per year

    Join our team — a trusted leader in pumps, motors, controls, and tanks across the Philippines. We are looking for a Skilled and Detail-Oriented Assembly Technician – Electrician to ensure high-quality assembly and testing of our Constant Pressure System (CPS) Controllers.Job PurposeResponsible for assembling CPS Controllers by correctly interpreting...


  • Pulong Santa Cruz, Calabarzon, Philippines FURUKAWA ELECTRIC THERMAL MANAGEMENT SOLUTIONS AND PRODUCTS LAGUNA, INC. Full time ₱180,000 - ₱228,000 per year

    Overview:We are seeking a dedicated Equipment Technician to join our team at Furukawa Thermal Laguna. The Equipment Technician will play a vital role in ensuring the proper functioning of machinery and equipment through maintenance, troubleshooting, and technical expertise. The ideal candidate will have experience in machine maintenance and possess strong...

  • Pharmacy Technician

    7 days ago


    Pulong Santa Cruz, Calabarzon, Philippines CVS Health Full time $17 - $34

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for...


  • Pulong Santa Cruz, Calabarzon, Philippines Aggreko Full time ₱900,000 - ₱1,200,000 per year

    We're the global leader in providing energy solutions that help business grow and communities thrive. We work as a team and we're proud of the difference we make to customers, to local communities and towards sustainable future for the world.We're looking for a Mechanical Technician for Sta. Rosa, Laguna ensure the maximum availability of equipment,...


  • Pulong Santa Cruz, Calabarzon, Philippines Aggreko Full time ₱900,000 - ₱1,200,000 per year

    We're the global leader in providing energy solutions that help business grow and communities thrive. We work as a team and we're proud of the difference we make to customers, to local communities and towards sustainable future for the world.We're looking for a Mechanical Technician for Sta. Rosa, Laguna ensure the maximum availability of equipment,...


  • Pulong Santa Cruz, Calabarzon, Philippines Aggreko Full time ₱30,000 - ₱60,000 per year

    We're the global leader in providing energy solutions that help business grow and communities thrive. We work as a team and we're proud of the difference we make to customers, to local communities and towards sustainable future for the world.We're looking for an Electrical Technician for Sta. Rosa, Laguna ensure the maximum availability of equipment,...


  • Pulong Santa Cruz, Calabarzon, Philippines Aggreko Full time ₱30,000 - ₱60,000 per year

    We're the global leader in providing energy solutions that help business grow and communities thrive. We work as a team and we're proud of the difference we make to customers, to local communities and towards sustainable future for the world.We're looking for an Electrical Technician for Sta. Rosa, Laguna ensure the maximum availability of equipment,...


  • Pulong Santa Cruz, Calabarzon, Philippines Toyota Santa Rosa, Laguna, Inc. (Dealership) Full time ₱90,000 - ₱120,000 per year

    Graduate of Automotive TechnologyPreferably with NC I, II, III or IV Certification.With at least 3 to 5 years Body and Paint experience.Background in automotive industry is an advantage.Excellent communication and interpersonal skills.Applicant must be willing to work in Santa Rosa, Laguna.Job Summary:Responsible for supervising In-house Body and Paint...