Support Technician I

4 days ago

Pulong Santa Cruz, Calabarzon, Philippines Business Service Group Full time $40,000 - $60,000 per year

**MUST live relatively close to Sta. Rosa, Laguna**

We are looking for someone who enjoys helping people and solving IT problems. This role provides remote troubleshooting and phone support for software, hardware, and network issues, while also assisting with deployments and diagnostics. You'll help test applications, support users with their desktop and business systems, and play a part in maintaining stable and reliable server and network environments.

If you're a team player who adapts quickly, takes ownership, and enjoys continuous learning, this role could be a great fit.

  • Permanent Work from Home
  • Guaranteed Pay Increase upon regularization and yearly increase
  • Work-from-Home Equipment Provided
  • Full-time position (Tuesday - Saturday, 12:00 am to 9:00 am)
  • HMO, Vacation & Sick Leave after 1 year

Job Tasks and Responsibilities:

Technical Support & Troubleshooting

  • Serve as the first point of contact for end users, providing timely support for software, hardware, telecom devices, and network access issues.
  • Troubleshoot and resolve common problems such as system availability, logins, and password issues, escalating complex cases to Systems Analysts when required.
  • Ensure all support requests are properly documented, tracked, and closed to the user's satisfaction.

System Setup, Maintenance & Upgrades

  • Assist with the installation, configuration, and relocation of desktop computers, peripherals, and telecom devices.
  • Maintain and update operating systems, utilities, and business applications.
  • Perform patch management, upgrades, migrations, and general troubleshooting across servers, networks, and business systems.

Coordination & Continuous Improvement

  • Coordinate Support Desk coverage and schedules with team members to ensure continuous service.
  • Work closely with Systems Analysts to identify recurring issues, enhance support processes, and improve user experience.
  • Develop and maintain documentation for IT systems and stay updated on emerging hardware/software technologies, assisting with testing and evaluation.

Qualifications:

  • Associate's degree in Computer Science or related field (Bachelor's preferred)
  • At least 2 years' experience in IT technical support
  • Strong knowledge of Windows Server, Windows desktop OS, networking, Citrix/Terminal Server environments, and local/network printing
  • CompTIA, Microsoft, VMware, Citrix, or Cisco certifications (required)
  • Strong troubleshooting and customer service skills
  • Proficient in Microsoft Office Suite and general PC navigation
  • Excellent communication skills, detail-oriented, and a team player

The Business Service Group (BSG) plays a vital role in providing essential back-office support to our sister companies situated in the picturesque landscapes of Hawaii , USA. We are not a BPO, we are a closely-knit family of enterprises, encompassing an accounting firm, insurance, photography services, property management, logistics, IT support, and Restaurant Supply, all operating under a unified ownership umbrella. We also support family-affiliated companies based in California in the Personal Care Products industry.

We are seeking a new team member to join our sister company, Pacxa, a leading technology provider and systems integrator based in Hawaii. The company delivers customized IT solutions that help nearly 400 businesses, government agencies, and nonprofits across the state maximize opportunities and drive innovation.

Why Join Us?

We have a great team, we hire smart and talented people and we reward people who work hard, learn quickly, apply their knowledge, and produce professional, accurate work.

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