Exceptional Customer Experience Specialist

2 days ago

Quezon City, National Capital Region, Philippines beBeeCustomerCare Full time ₱900,000 - ₱1,200,000
Customer Care Specialist Role

Are you looking for a challenging and rewarding role in customer care? As a Customer Care Specialist, you will play a vital role in ensuring that our customers receive exceptional service and support.

We are seeking highly motivated and experienced professionals to join our team as Customer Care Specialists. In this role, you will be responsible for handling customer inquiries, resolving issues efficiently, and providing tailored solutions.

  • Answer customer questions about mobile, internet, and TV services.
  • Explain plans, data usage, call charges, and account details clearly.
  • Troubleshoot and escalate technical problems like signal loss, network outages, or SIM issues.
  • Coordinate with technical teams or network engineers when needed.
  • Assist with SIM swaps, plan upgrades, number portability, or service activations/deactivations.
  • Guide customers through self-service tools and apps.
  • Explain bills, charges, and data usage.
  • Resolve billing disputes or incorrect charges and help with payment plans if needed.
  • Follow up with customers to confirm that their issues were resolved.
  • Collect feedback and promote customer loyalty.
  • Log interactions and updates in systems like Salesforce, Zendesk, or proprietary telco tools.
  • Maintain accurate records and update customer profiles.
  • Upsell or cross-sell relevant services based on customer needs (e.g., broadband bundles, roaming packages).
Requirements

To succeed in this role, you will need:

  • At least 1 year of experience in the broadband, telecommunications, or video services industry.
  • Knowledge of customer care strategies and techniques.
  • Excellent problem-solving skills and attention to detail.
  • Experience handling escalated customer issues is a strong plus.
Preferred Qualifications

While not required, the following qualifications would be advantageous:

  • Excellent English skills - proper written and oral grammar.
  • High school diploma or equivalent.
  • Minimum 1 year of experience in customer care or account management roles.
  • Strong interpersonal and communication skills.
  • Proficiency in CRM tools and basic computer applications (e.g., Microsoft Office)
Benefits

As a valued member of our team, you can expect:

  • Competitive compensation package.
  • Ongoing training and development opportunities.
  • Collaborative and dynamic work environment.
  • Opportunities for career advancement.

Join us today and take the first step towards a rewarding and challenging career in customer care

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