Senior Technical Customer Experience Specialist

3 days ago

Quezon City, National Capital Region, Philippines beBeeAdvocate Full time ₱1,500,000 - ₱2,000,000
Job Description

This is a technical support role that involves providing hands-on assistance to customers and partners in a fast-paced environment. The Technical Support Advocate will be responsible for troubleshooting issues, explaining features, and guiding users on best practices.

The successful candidate will have excellent communication skills, a strong analytical mindset, and the ability to work well under pressure. They will also be passionate about delivering exceptional customer experiences and exceeding expectations.

Required Skills and Qualifications
  • At least 3+ years of technical support experience, primarily supporting via email and chat.
  • General knowledge of web-based and mobile applications.
  • Experience with SaaS products.
  • A passion for creating exceptional customer experiences and exceeding expectations.
  • The ability to thrive in a dynamic environment.
  • Metrics-driven with experience handling high volumes of interactions.
  • Strong conflict resolution skills and even temperament.
  • Effective written communication skills, conveying tone appropriately.
  • Creative problem-solving abilities.
  • Excellent judgment and empathy.
  • A proactive attitude with minimal supervision.
Benefits
  • Private Health Insurance.
  • Paid Time Off.
  • Training & Development.
Others
  • Support team initiatives and collaborate on projects.
  • Identify opportunities to contribute to team growth.
  • Gather and share customer insights to improve experience.
  • Passion for customer experience.
  • Experience working remotely as part of a team with little supervision.
  • Knowledge of SQL and databases.
  • Experience with log-monitoring tools like Datadog.
  • Proficiency in English (written and spoken).

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