Technical Operations Director

2 days ago

Paranaque City, Calabarzon, Philippines beBeeOperations Full time ₱6,000 - ₱7,200
Key Operations Specialist Role

This position plays a vital role in managing ongoing escalations and investigations, ensuring seamless communication with partners and management during issue resolution.

The successful candidate will join our Control Room team and be responsible for high-level monitoring of operations, ensuring smooth and efficient processes across the business.

Key responsibilities include:

  • Operational Ownership: Taking full ownership of high-level monitoring, ensuring seamless processes.
  • Incident Management & Resolution: Leading the management of escalations and incidents, driving swift resolutions and minimizing impact on business operations.
  • Problem-Solving & Innovation: Conducting in-depth technical investigations and collaborating in designing solutions that address complex challenges and improve system performance.
  • Data-Driven Insights: Leveraging data analysis to validate hypotheses, uncover insights, and identify optimization opportunities that drive operational excellence and incident prevention.
  • Strategic Project Leadership: Playing a pivotal role in supporting and leading strategic and operational projects that shape the direction and efficiency of the business.
  • Continuous Improvement: Proactively identifying and implementing key improvements in product and tech systems from an operational perspective, making a tangible impact on performance.
  • Tool & Process Development: Working closely with the operations team to build, implement, and refine tools and processes that drive efficiency and streamline workflows.

Requirements include at least 3+ years of experience in similar roles, ability to detect root cause of incidents, and fluency in English. The ideal candidate should be analytical, independent, and tech-savvy, comfortable with fast-paced environments and heavy context switching.

We are seeking highly motivated and experienced professionals who can bring innovative thinking and problem-solving skills to this role. Interested candidates can reach out to our Talent Partner for further information.

We look forward to hearing from you

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