Operations Director

3 weeks ago

Cavite City, Calabarzon, Philippines Athena Full time
Overview

Role: Operations Director at Athena. The Director, Operations is a key leadership role overseeing the Client Partnership Managers (CPMs) and ensuring delivery of high-quality service across all client interactions. Lead strategic initiatives within the operations department, focusing on enhancing service delivery, optimizing operational efficiency, and maintaining compliance with quality standards. Play a crucial role in strategic decision-making with insights and analysis driving business improvements.

Duties & Responsibilities
  • Leadership and Oversight: Provide leadership and direction to the Client Partnership Managers, aligning with Athena's strategic objectives and service standards.
  • Quality Assurance and Compliance: Oversee quality and compliance within the operations department, ensuring client interactions meet high standards.
  • Strategic Planning and Execution: Develop and implement strategic plans to enhance operational efficiency and service delivery; monitor effectiveness and adjust as necessary.
  • Client Relationship Management: Oversee client relationships, ensure high satisfaction and retention; act as senior escalation point for complex issues; assess partnership health and address issues proactively.
  • Performance Management: Monitor and drive performance metrics for the operations department; provide guidance to ensure team members meet or exceed expectations.
Key Stakeholders
  • Chief Operating Officer
  • VP, Operations
  • Director, Partnership Quality
  • Client Partnership Managers
  • Operations and Support Departments
Skills and Competencies
  • Strategic Leadership: Leading operations with a focus on quality and client satisfaction.
  • Senior-Level Communication and Coaching: Mentoring senior staff and fostering a high-performance team.
  • Expertise in Client Relationship and Escalation Management: Nurture client relationships, drive collaboration and accountability; manage and resolve complex client issues, ensuring retention and satisfaction.
  • Analytical and Decision-Making Skills: Use data and metrics to drive informed strategic decisions.
  • Intentional Leadership: Develop and support team members and hold them accountable.
Relevant Experience Required
  • Minimum of 7-10 years in a senior management role within a service-oriented industry, with experience in managing teams, quality assurance, and client relations.
  • Proven track record in strategic planning, team leadership, and performance management.
  • Extensive experience in process optimization and implementing operational improvements.
Educational and Certification Requirements

Bachelor's degree in Business Administration or a related field; Master's degree or MBA highly preferred.

Direct Reports and Span of Control

This role will be responsible for about 10 Client Partnership Managers (CPMs).

Equal Opportunity Employer

At Athena, we are deeply committed to fostering an inclusive and diverse workplace environment. We are dedicated to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws. We strive to create an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives and talents. We actively promote diversity and inclusion through hiring practices, employee development initiatives, and company culture.

#J-18808-Ljbffr

  • Operations Director

    4 weeks ago

    Cavite City, Calabarzon, Philippines Athena Full time

    OverviewRole: Operations Director at Athena. The Director, Operations is a key leadership role overseeing the Client Partnership Managers (CPMs) and ensuring delivery of high-quality service across all client interactions. Lead strategic initiatives within the operations department, focusing on enhancing service delivery, optimizing operational efficiency,...

  • Sales Director

    4 weeks ago

    Cavite City, Calabarzon, Philippines Megaworld Global-Estate Inc.- South Careers Full time

    Company Description Megaworld Corporation, a leading property developer, partnered with Global Estates Resorts Inc. (GERI) to create Megaworld Global Estates Inc. – South (MGEI - South). This division focuses on initiating Sales and Marketing activities for projects in Southern Luzon. Known for fully-integrated township projects, Megaworld Global Estates...

  • Sales Director

    4 weeks ago

    Cavite City, Calabarzon, Philippines Megaworld Global-Estate Inc.- South Careers Full time

    Company DescriptionMegaworld Corporation, a leading property developer, partnered with Global Estates Resorts Inc. (GERI) to create Megaworld Global Estates Inc. – South (MGEI - South). This division focuses on initiating Sales and Marketing activities for projects in Southern Luzon. Known for fully-integrated township projects, Megaworld Global Estates...

  • Sales Director

    4 days ago

    Cavite City, Calabarzon, Philippines Megaworld Global-Estate Inc.- South Careers Full time ₱1,500,000 - ₱2,500,000 per year

    Company DescriptionMegaworld Corporation, a leading property developer, partnered with Global Estates Resorts Inc. (GERI) to create Megaworld Global Estates Inc. – South (MGEI - South). This division focuses on initiating Sales and Marketing activities for projects in Southern Luzon. Known for fully-integrated township projects, Megaworld Global Estates...

  • Global Supply Chain Director

    1 week ago

    Cavite City, Calabarzon, Philippines HRTX consulting Full time ₱2,500,000 - ₱2,800,000 per year

    Global Supply Chain DirectorLocation: Makati, PhilippinesWork Setup: OnsiteSchedule: Mid/Night ShiftSalary: Open with car allowance, benefits, and other perksWe are seeking a seasoned Global Supply Chain Director to lead and transform our supply chain operations within the Global Center (GCC) in Manila. This role plays a critical part in aligning with global...

  • Recruitment Director

    4 days ago

    Cavite City, Calabarzon, Philippines Athena Full time ₱2,000,000 - ₱2,500,000 per year

    At Athena, we power possibility through transformative delegation. True leaders reflect on what they want in life and map the path to get there. Athena is the path. We offer rigorously-tested delegation coaching technology and an exceptional Philippines-based EA to keep our driven clients moving forward. The result is 10x more leverage, more time, more...

  • Sales Manager

    4 days ago

    Cavite City, Calabarzon, Philippines Masagana Gas Corp. Full time ₱600,000 - ₱1,200,000 per year

    As a Sales Manager at Masagana Gas Corporation, you will play a pivotal role in driving the growth and success of our franchise network and industrial/commercial sales operations. In support of the Franchise Director and Sales Director, you will be responsible for leading a dynamic team to achieve sales targets, foster strong relationships, and ensure...

  • Modern Trade Director

    4 days ago

    Paranaque City, Calabarzon, Philippines Capacita Human Resource Management Consultancy Full time ₱1,200,000 - ₱3,600,000 per year

    Position Summary:We are seeking an experienced and strategic Modern Trade Director for one of our clients, a fast-growing startup that manufactures top-of-the-line wellness, hair and skin care products. This Director will lead the expansion into major retail partnerships. This executive role will be responsible for developing and executing the comprehensive...

  • Operations Head

    4 days ago

    Lipa City, Calabarzon, Philippines Radix HR Full time ₱1,200,000 - ₱3,600,000 per year

    This role ensures smooth, efficient, and cost-effective business operations while maintaining the highest standards of service quality, compliance, and customer satisfaction. The Operations Head will manage cross-functional teams, optimize operational workflows, and drive continuous improvements to support business growth.Key ResponsibilitiesRestaurant...

  • Director of Sales and Distribution

    2 days ago

    Paranaque City, Calabarzon, Philippines Anchor Land Holdings Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    Director of Sales & Distribution is a key leadership role responsible for driving the hotel's revenue growth through strategic sales initiatives and effective distribution management. This individual oversees all sales efforts, develops distribution strategies, manages relationships with partners, and ensures alignment with the hotel's overall business...