Operational Director

21 hours ago

Cavite City, Calabarzon, Philippines beBeeOperational Full time ₱7,200 - ₱7,800
Job Title: Operational Director

We are seeking a proactive and organized Operational Director to take full ownership of our 6-week online program.

  • This is not a support role; it's a central operations position with a focus on efficiency and results.

The ideal candidate will have excellent technical skills, strong communication abilities, and a passion for delivering exceptional customer experiences.

The day-to-day responsibilities of this role include:

  • End-to-End Program Operations: Overseeing the setup, maintenance, and execution of our online program, including module configuration, email automations, and participant management.
  • Program Logistics: Coordinating weekly group calls, setting up Zoom links, managing recordings, and ensuring seamless participant experiences.
  • Content Management: Editing and updating videos using Descript, making light updates to PDFs and workbooks in Canva, and organizing assets in Google Drive.
  • Participant Support: Providing exceptional customer service through email and community messages, directing clients to relevant resources, and monitoring engagement to identify areas for improvement.
  • Continuous Improvement: Regularly testing and maintaining program links, automations, and lesson sequencing, identifying opportunities for process improvements, and implementing changes to enhance the overall experience.

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