Head of Customer Satisfaction

2 days ago

San Juan, National Capital Region, Philippines beBeeCustomer Full time ₱4,000,000 - ₱8,000,000
About Our Team Lead Role

Trafilea is a dynamic and innovative Tech Group operating multiple direct-to-consumer brands in intimate apparel and beauty sectors. They leverage data-driven strategies to scale their businesses, focusing on body positivity.

Job Overview

This role emphasizes representing customer interests in all business decisions by prioritizing customer feedback and insights. As a Customer Experience Team Leader, you will focus on improving the shopping experience for our customers.

Key Responsibilities
  • Lead and manage team leaders and members with various scopes and performance indicators
  • Prioritize customer feedback and insights to inform business decisions
  • Exhibit exceptional problem-solving skills and confidence in addressing challenges to ensure customer experience excellence
  • Collaborate with cross-functional teams to drive business growth and improve customer satisfaction

We are committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.

What We Offer
  • Opportunity to collaborate with world-class talents in a dynamic environment
  • Professional and personal growth opportunities
  • A safe, inclusive space that values diversity, equity, and inclusion
  • Openness to new ideas and initiatives

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