Customer Experience Director

2 days ago

Pasay, National Capital Region, Philippines beBeeCustomerService Full time ₱900,000 - ₱1,750,000
Key Responsibilities
  • Ensuring Compliance and Understanding: Disseminate and communicate key programs, policies, and procedures to team members for seamless execution.
  • Employee Development: Deliver comprehensive training sessions and refreshers to enhance the skills of all team members.
  • Project Leadership: Spearhead assigned projects and tasks while ensuring timely completion.
  • Progress Tracking: Prepare weekly and monthly reports to monitor and evaluate progress.
  • Performance Excellence: Guarantee the attainment of all Key Performance Indicators (KPIs).
About the Role

The Customer Service Manager plays a vital role in our organization, responsible for delivering exceptional customer experiences through effective team management, project leadership, and data-driven decision making.

Benefits

As a Customer Service Manager, you will have the opportunity to grow professionally, develop your skills, and make a lasting impact on our customers' lives by fostering a culture of excellence.

This role requires strong leadership and collaboration skills, with a focus on driving results through strategic planning and employee engagement. If you are passionate about delivering exceptional customer service and leading high-performing teams, we encourage you to apply.

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