Technical Support Director

2 days ago


Pasay, National Capital Region, Philippines beBeeTechnical Full time ₱800,000 - ₱1,200,000

Job Title: Technical Support Director

Job Summary

The Technical Support Director oversees the day-to-day operations of the Technical Support Group. The role involves providing end-user support to employees, ensuring that all IT equipment and services are available and accessible.

Key Responsibilities
  • Direct and coordinate a team of technical support engineers
  • Prioritize IT-related problems and escalate when necessary
  • Assign problems/tasks to technical support engineers
  • Analyze situations and determine resources needed to solve them
  • Make decisions quickly and follow up with customers to gauge their satisfaction with problem resolution
Requirements and Qualifications
  • A bachelor's degree in computer engineering or equivalent IT courses
  • Good oral and written communication skills and the ability to work well with people at all levels
  • Strong computer, analytical, and organizational skills
  • 10+ years of experience in technical support, preferably as a team leader
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology and Management
Industries
  • Information Services


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