Customer Experience Director

1 day ago

Pasay, National Capital Region, Philippines beBeeClientService Full time ₱1,872,000 - ₱2,592,000
Job Title: Service Delivery Excellence ManagerAbout the Role:

This leadership position requires a seasoned professional to oversee the delivery of exceptional customer service in a high-volume, fast-paced environment. The ideal candidate will be responsible for ensuring a consistent quality experience for clients and internal stakeholders.

Key Responsibilities:
  • Develop and implement management operating systems to drive forecasting, planning, and evaluation.
  • Collaborate with teams to ensure seamless communication and a consistent experience.
  • Provide direct support to clients as required.
  • Motivate and coach team members to meet performance targets.
  • Analyze metrics to inform data-driven decisions.
  • Lead through change and champion the coaching model.
  • Foster a work environment that promotes creativity, learning, and accountability.
  • Recruit top talent to meet business objectives.
  • Ensure teams adopt and sustain change.
Qualifications and Competencies:
  • Proven track record of delivering exceptional client service.
  • Results-oriented leader with a strong ability to influence change.
  • Strong coaching, leading, and performance management skills.
  • Able to build sustainable processes and identify continuous improvement opportunities.
  • Excellent communication and interpersonal skills.
  • Strong organizational and decision-making skills.
Requirements:
  • Bachelor's degree in a related field.
  • At least 5 years of leadership experience in a similar role.
  • Strong analytical and problem-solving skills.
  • Outstanding communication and interpersonal skills.
  • Ability to work in a structured management operating system.
  • Flexibility and adaptability in a fast-paced environment.

Keywords: Client Service Management Leadership Coaching Team Development Change Management

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