Transformative Customer Experience Director

15 hours ago

Pasay, National Capital Region, Philippines beBeeCustomer Full time ₱900,000 - ₱1,200,000

Job Title

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Leading Customer Experience Transformation

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  • Avoid 24/7 Contact Center Operations and Service Delivery Gap Analysis.
  • Synthesize large-scale contact center operations with strategic project execution to drive business growth through innovative customer experience solutions.
  • Partner with cross-functional teams to define operational strategies that enhance client satisfaction, increase loyalty, and drive revenue growth.
  • Implement digital transformation initiatives, leveraging automation, AI, and self-service technologies to elevate the customer service experience.
">Key Qualifications:">
  • Bachelor's Degree required; MBA or advanced degree highly preferred.
  • At least 12 years in customer service/contact center operations, with at least 5 years in a leadership role managing global teams.
  • Proven track record in transformation leadership, project management (PMP, Agile), and strategic execution.
  • Exceptional communication, presentation, stakeholder management skills, and ability to influence in a matrixed organization.
">

Visa is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

">Employment Details">
  • Seniority level: Director
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: IT Services and IT Consulting

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