Customer Experience Coach

1 week ago

Hagonoy, Central Luzon, Philippines beBeeHospitality Full time $40,000 - $60,000
Transforming Hospitality with Cloudbeds

We're not just building software, we're transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually.

From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners.

We do it all with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges.

Our Mission
  • To empower hoteliers to achieve more reservations and happier guests.
Your Role

You will work with our clients on a daily basis to help implement our messaging platform and tailor it to the client's needs.

Our Customer Onboarding Team is close-knit and collaborative, living our motto every day by working closely together to provide exceptional support and ensure a seamless onboarding experience for our customers.

Key Responsibilities
  • Facilitate client onboarding, training, and ongoing support via video, phone, and email.
  • Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
  • Partner with Sales to define success, demonstrate ROI, and drive retention.
  • Build strong client relationships to encourage loyalty and promote product adoption.
  • Develop a deep understanding of Cloudbeds' products and customer needs.
  • Contribute to training materials and stay updated on system changes.
  • Record activities in Salesforce, gather feedback, and share insights for product improvements.
What We Look For
  • Communicate product offerings clearly and synthesize feedback for internal teams.
  • Share customer insights and opportunities across departments to drive alignment.
  • Manage multiple projects or accounts with strong organizational and proactive skills.
  • Empower clients to become self-sufficient during onboarding and beyond.
  • Deliver exceptional communication with empathy and a customer-focused approach.
  • Bring over 1 year of hospitality experience in roles like Front Desk or Revenue Manager.
  • Have at least 2 years of relevant industry experience in customer-facing roles.

The ideal candidate will have expertise in hospitality management and a passion for delivering exceptional customer experiences.

As a member of our Customer Onboarding Team, you will be responsible for guiding our clients through the onboarding process, providing training and support, and resolving any issues that may arise.

You will also partner with our Sales team to identify opportunities for growth and develop strategies to drive retention.

Our team is committed to excellence and is dedicated to helping our clients achieve their goals.

We are looking for talented individuals who share our vision and are passionate about delivering exceptional results.

If you are a motivated and detail-oriented professional with a background in hospitality management, we encourage you to apply for this exciting opportunity.

  • Customer Experience Specialist

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCoaching Full time $60,000 - $70,000

    Job Title: Customer Experience SpecialistThis role is focused on enhancing the quality of customer interactions by providing expert coaching and feedback. As a Customer Experience Specialist, you will be working closely with clients to identify areas for improvement and develop strategies to increase customer satisfaction.About the Role:Create and maintain...

  • Customer Experience Excellence Advocate

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeQuality Full time ₱1,500,000 - ₱3,200,000

    Job SummaryWe are looking for a skilled professional to join our team as a Quality Assurance Specialist.This role is responsible for evaluating client support projects and administrative duties to identify areas for improvement and provide actionable suggestions.Main ResponsibilitiesEvaluate customer interactions to ensure service excellence and alignment...

  • Career Advancement Coach

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeProfessional Full time ₱600,000 - ₱1,000,000

    Training and Support SpecialistThis role focuses on leading new hire training programs, enabling operational excellence through continuous learning and development. The ideal candidate will conduct upskilling sessions for Specialists and Team Leaders, ensuring alignment with performance standards and business objectives.Conduct new hire orientation, process...

  • Team Leadership Coach

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeLeadership Full time ₱25,000 - ₱35,000

    Job Title:Executive Team SupervisorJob Description:The role of an Executive Team Supervisor is pivotal in leading and coaching remote teams, focusing on elevating the performance of Executive Assistants while ensuring top-notch service across various industries.About the Position:Lead a team of professionals, fostering a collaborative environment that...

  • Customer Experience Quality Specialist

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeQuality Full time ₱1,500,000 - ₱2,000,000

    Job OpportunityWe are seeking a diligent and meticulous Quality Assurance professional to join our team. The ideal candidate will be responsible for ensuring the quality of customer interactions and providing accurate and comprehensive feedback.The selected individual will have excellent analytical and problem-solving abilities, with a high level of...

  • Career Coach

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeTrainer Full time $15,000 - $20,000

    Job OverviewThis role is designed to provide expert training and coaching services to clients, empowering them to effectively utilize AI-powered career development tools.Key ResponsibilitiesConduct regular training sessions with clients via remote access tools, ensuring a personalized experienceGuide clients through platform features and job-seeking...

  • Customer Experience Specialist

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCustomerService Full time ₱25,000 - ₱32,000

    Job TitleAre you a customer service professional looking for a challenging role in a dynamic healthcare company?Deliver exceptional customer experiences by promptly and courteously addressing customer inquiries, complaints, and feedback across multiple channels.Actively listen to customers' concerns and requirements, offering suitable solutions or guidance...

  • Customer Experience Leader

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCustomerService Full time $60,000 - $70,000

    We are seeking a dedicated customer experience leader to drive operational excellence in our eCommerce subscription business. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record of delivering exceptional customer support.Job DescriptionThis role involves overseeing a team of customer service...

  • Customer Service Leadership Role

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱400,000 - ₱800,000

    Job Title: Customer Support Team LeadOverview">This role is responsible for overseeing day-to-day support operations, coaching support specialists, and ensuring clients and users receive top tier service.Key Responsibilities:Supervise, mentor, and develop a team of customer support specialists to deliver exceptional client and user experiences.Oversee daily...

  • Customer Experience Director

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCustomerService Full time ₱2,500,000 - ₱3,000,000

    Job OverviewWe are seeking a seasoned professional to lead and manage our customer service function, driving exceptional support experience for our clients and partners.Develop and implement customer service policies, procedures, and standards aligned with business goals and customer expectationsThis is a high-profile role that requires strategic thinking,...