Customer Experience Quality Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeQuality Full time ₱1,500,000 - ₱2,000,000
Job Opportunity

We are seeking a diligent and meticulous Quality Assurance professional to join our team. The ideal candidate will be responsible for ensuring the quality of customer interactions and providing accurate and comprehensive feedback.

The selected individual will have excellent analytical and problem-solving abilities, with a high level of attention to detail. Strong communication skills in both writing and speaking are essential for this role.

  • Interpret and implement quality assurance standards, ensuring compliance with guidelines and procedures.
  • Maintain audit, coaching, and performance logs, documenting quality assurance activities.
Requirements
  • A minimum of 1 year of experience as a Quality Assurance Analyst, specializing in Customer Service and Sales within a voice campaign.
  • Proven track record of consistently meeting and exceeding set goals.
  • Ability to work independently with minimal supervision and as part of a team.
Benefits
  • Opportunity to develop and support documentation for training and operations.
  • Participation in team meetings to discuss agent evaluation feedback and implementation of quality management strategies.
Key Skills
  • Data research skills and knowledge of data analysis.
  • Excellent analytical and problem-solving abilities and meticulousness.
  • Highly developed attention to detail and outstanding communication skills in both writing and speaking.

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