Customer Service Leadership Role

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱400,000 - ₱800,000

Job Title: Customer Support Team Lead

Overview">

This role is responsible for overseeing day-to-day support operations, coaching support specialists, and ensuring clients and users receive top tier service.

Key Responsibilities:
  • Supervise, mentor, and develop a team of customer support specialists to deliver exceptional client and user experiences.
  • Oversee daily support operations including ticket management, call queues, and escalations.
  • Monitor team performance, set KPIs, and ensure service levels (SLA/response times) are consistently met.
  • Handle complex customer issues and serve as the point of escalation for high-priority cases.
  • Collaborate with Technical Support, Operations, and Field teams to resolve cross-functional issues.
  • Conduct regular coaching sessions, team huddles, and performance reviews to foster growth and accountability.
  • Identify process improvements and contribute to building a scalable support infrastructure.
Qualifications
  • Professional English fluency.
  • Experience using Salesforce.
  • Strong leadership and coaching skills with the ability to motivate and develop a team.
  • Minimum 3 years of experience in customer support with at least 1 year in a supervisory or team lead role.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Fast learner with adaptability in a fast-paced environment.
Working Conditions

This position may require occasional evening or weekend work to accommodate different time zones or meet project deadlines. If you have a passion for delivering exceptional customer support, have a keen interest in business process outsourcing, and thrive in a dynamic environment, this opportunity is for you.

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