Business Solutions Leader
6 days ago
The Client Services Manager works closely with the operations team to maximize production, accuracy, and HBOS profits. They develop trusted advisor relationships with key accounts and client stakeholders.
Key Responsibilities:
- Develop and implement strategies to streamline processes and optimize systems.
- Ensure the timely and successful delivery of our solutions according to client needs and objectives.
- Communicate the progress of daily/weekly/monthly/quarterly initiatives to internal and external stakeholders.
- Manage and negotiate client needs and internal objectives within the organization.
- Facilitate and lead new program start-ups.
Requirements:
- Must have a certification in Six Sigma Green Belt.
- Medical background, training, or experience preferred.
- 3+ years' experience in a management position preferred.
- Working knowledge of how Insurance Verification and Prior Authorization Requests are processed preferred.
- Call center or BPO experience preferred.
- Knowledge of Windows applications, Microsoft Word, and Excel, or similar software applications, proficiency preferred.
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