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Customer Service Specialist

1 week ago

Pasig, National Capital Region, Philippines Med-Metrix Full time

The Customer Service Specialist role at Med-Metrix requires excellent communication and problem-solving skills to ensure patients receive quality care and services. Key responsibilities include responding to patient inquiries, researching and resolving issues, and collecting self-pay balances.

To succeed in this position, you will need strong organizational skills, ability to work well individually and in a team environment, and proficiency with MS Office. Experience with GE Centricity or EPIC PB is a plus.

Med-Metrix is committed to providing a supportive and inclusive work environment where employees can grow and develop their careers. We offer competitive benefits, ongoing professional development opportunities, and the satisfaction of helping others every day.

Key Responsibilities:
  • Respond to patient inquiries, requests, and disputes over the phone
  • Process patient credit card payments over the phone to resolve outstanding self-pay balances
  • Possess basic working knowledge of healthcare claims processing including ICD-9/10, CPT, and HCPC codes, as well as 1500 forms