Technical Support Specialist

1 week ago

Tanauan, Calabarzon, Philippines beBeeSupport Full time $90,000 - $120,000
Technical Support Professional

We are seeking a skilled Technical Support Professional to join our team. This role involves providing top-notch technical support to our customers, ensuring their issues are resolved promptly and efficiently.

Key Responsibilities:
  • Respond to and resolve escalated technical issues from Tier 1 Support.
  • Assist with critical incidents escalated from Incident Management.
  • Help customers with configuration issues and questions.
  • Maintain monitoring and alerting to prevent disruptions.
  • Collaborate with other support teams and developers to resolve complex challenges.
  • Assist Tier 1 support with training, runbooks, and mentoring.
  • Create documentation and runbooks by identifying and documenting solutions for repetitive issues.
  • Stay up-to-date with the latest technology trends and advancements to provide exceptional support to our clients.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience working in a production/application support role.
  • Strong knowledge of hardware, software, and network systems.
  • Familiarity with querying languages like SQL, JQL, and LookML.
  • Experience with tools such as New Relic, Sumologic, Jira, and Gitlab.
  • Automation experience using scripting tools such as Postman and VS Code.
  • Experience with troubleshooting and resolving complex technical issues.
  • Able to read error messages and stack traces and translate them into action.
  • Knowledge of cloud-based services such as AWS.
  • Experience with RESTful JSON services is a plus.
  • Excellent communication and interpersonal skills.
  • Excellent written and verbal communication skills in English.
  • Ability to work well in a fast-paced and constantly changing environment.
  • Customer-centric mindset with a strong focus on delivering exceptional service.
Nice to Have:
  • Familiarity with Zendesk (ticketing), Confluence (documentation), and Slack (team communication).
Why You'll Love Working Here:

Our company is an award-winning remote-first organization that values inclusivity and innovation. We're committed to creating a culturally strong and high-performing team. Our Vista Behaviors exemplify the behavioral attributes that make us a great place to work.

About Us:

We help small businesses bring their dreams to life by providing design and marketing solutions. Our comprehensive platform empowers small business owners to create a cohesive brand image and achieve success.

Commitment to Diversity, Equity, & Inclusion:

We believe in the unique contributions of everyone within our diverse global organization. We strive to be role models and live an inclusive culture of fairness, respect, and belonging for all.

This is a great opportunity to grow with our company and contribute to our mission of empowering small businesses.

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