Executive Technical Support Specialist

7 days ago

Rizal, Philippines beBeeOperations Full time $90,000 - $120,000

We are seeking a highly skilled Operations Manager to drive our company's technical operations forward. In this role, you will be responsible for designing and implementing operational systems, automating processes, and ensuring seamless execution.

Job Overview
  • The ideal candidate will have a strong technical background, with experience in building automations and operational systems.
  • You should be comfortable communicating with engineers and stakeholders, and have excellent written and verbal communication skills.
  • Able to work under pressure, prioritize tasks effectively, and meet deadlines consistently.
  • Technical skills required include proficiency in Notion, Airtable, Slack, and Zapier.
  • We are looking for a team player who is proactive, reliable, and has a bias for action.

In return for your hard work and dedication, you can expect:

Responsibilities and Requirements
  • Task Ownership & Follow-through: Drive tasks to completion, ensuring clear documentation and follow-up actions.
  • Phone Calls & Stakeholder Coordination: Handle inbound and outbound calls to stakeholders, ensuring clear communication, logging outcomes, and escalating as needed to meet SLAs.
  • Proactive Risk Management: Anticipate issues and create buffers, reminders, and contingency plans to keep tasks on track.
  • Receipt & Expense Pipeline: Develop a system for receipts, ensuring accurate categorization and reconciliation.
  • Workflow Automation: Design low-code automations using tools like Notion, Airtable, Slack, and Zapier to streamline tasks.
  • Project Operations with Engineering: Facilitate regular check-ins with engineering on project progress, blockers, and next steps.
  • Ai-Accelerated Execution: Use AI tools for drafting communications, SOPs, and summaries.
  • Documentation & Runbooks: Structure Notion spaces and write SOPs.
  • Follow-Up Norms: Track a visible

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