Remote Sales Support Specialist

We are seeking a skilled and organized Sales Support Assistant to join our team. The primary role of this position is to provide exceptional customer service and support to clients.

The successful candidate will be responsible for assisting the sales team in managing backend projects, working closely with end-users, sales executives, suppliers, and account managers to ensure a great client experience.

This includes recommending ideas for improving organization and systems to the Sales Team, assisting in designing and implementing systems within the department, and preparing sales-related quotes and documents.

Additionally, the Sales Support Assistant will be responsible for providing backup telephone answering, scheduling meetings, creating meeting agendas, taking detailed meeting notes, and researching customer contact information.

The ideal candidate will possess strong organizational and time management skills, excellent problem-solving skills, and proficiency in Microsoft Office applications.

Key Responsibilities:

• Recommends ideas for improving organization and systems to the Sales Team.
• Assists the Sales team in designing and implementing systems within this department.
• Typos emails and general correspondence as directed.
• Prepares sales-related quotes, drawings, sales orders, documents, spreadsheets, and presentations.
• Provides backup telephone answering.
• Scheduling meetings, creating/issuing meeting agendas, and taking and issuing detailed meeting notes.
• Researching and identifying customer contact information via email, Zoominfo, LinkedIn, phone, etc.
• Inputting and collating data into CRM.
• Liaises with current and prospective customers including the generation, compilation, and maintenance of an up-to-date contact database.
• Create Customer quotes for stock products in ERP, completing preparation and submission.
• Create Customer quotes for existing custom products in ERP, completing preparation and submission.
• Create Customer quotes for New Custom products in ERP, involving communication with Vendors to obtain drawings and costing for Custom Items. Under $25,000 Custom Access Items.
• Create Customer sales orders for stock products in ERP, completing preparation and submission.
• Preparation and sending out company information emails to current and prospective customers.
• Perform administrative duties as directed by Manager.
• Adding new customer to ACM
• Setting up SafeSmart as a new vendor with our customers.
• Complete weekly plan and send it to Sales Manager
• Perform CRM inputting audit.
• Set up Calendar for New Calendar Year with tasks items from Position Outline and Company Calendar.
• Purge computer and hard copy files of all previous years' reports and information that is no longer required.

Required Skills and Qualifications:

• A highly proficient communicator in both spoken and written English.
• Strong organizational and time management skills.
• Strong customer service orientation.
• Ability to prioritize, multitask, be flexible, and meet deadlines.
• Excellent problem-solving skills.
• Proficient keyboarding/data entry skills as determined by internal testing.
• Strong knowledge of company products and capabilities.
• Capable in Microsoft Word, Excel, Outlook, PowerPoint, and Smartsheet.
• Working knowledge of applicable CRM and ERP software.
• High school diploma or equivalent, with a college or university degree preferred, or an acceptable combination of education and relevant experience.
• Must be able to identify priorities, manage time, set and achieve goals.

Benefits:

• Permanent work-from-home setup.
• Company equipment provided.
• Internet stipends upon regularization.
• HMO Coverage.
• PTO credits and service incentive leaves.
• Major spring and winter company live events.
• Monthly employee appreciation virtual events.
• Company-provided career skills training courses.
• A company culture focused on your personal and professional growth.

About Us:

We pride ourselves on fostering growth and making hiring easy for business owners, executives, and industry leaders, primarily within the promotional products industry.

If you're looking for a company that values growth and places a strong emphasis on its people-centered culture, then we are the place for you.