Chief Client Advocate

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeSupport Full time ₱3,237,000 - ₱4,732,000
Customer Service Specialist

This is a key position within our customer service team.

As a Customer Service Specialist, you will be the frontline voice for clients, helping them navigate business incorporation, accounting, and compliance in Australia. You will leverage digital tools to deliver fast, empathetic, and solutions-driven support across languages and time zones.

This is a fully remote role that requires self-motivation and a quiet workspace with stable internet connection.

Our mission and outcomes for the next 6–12 months are centered on delivering exceptional remote support for clients navigating business incorporation, accounting, and compliance in Australia.

Responsibilities
  • Multichannel Support: Resolve customer inquiries via email, live chat, and phone with speed and clarity; guide clients through our digital platforms (e.g., onboarding, document submissions)
  • Problem Solving: Troubleshoot issues related to business incorporation, accounting, and more; escalate to internal teams when needed
  • Collaboration: Work with Sales, Compliance, Corporate Secretary, Accounting, and Tech teams to ensure seamless service
  • Continuous Improvement: Identify recurring customer pain points and suggest improvements to workflows or help center content
Requirements

Must-Have:

  • Great communication: Outstanding English (written and spoken)
  • Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus
  • Customer-First Mindset: 4+ years in customer service (fintech, SaaS, or professional services preferred)
  • Remote-Ready: Self-motivated with a quiet workspace and stable internet connection

Nice-to-Have:

  • Basic knowledge of Australia's business regulations (e.g., taxes, company filings)
  • Experience in a fast-paced startup/scale-up environment

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