Enterprise Client Support Specialist

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱3,150,000 - ₱4,395,000

Job Title: Client Success Coordinator

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The Client Success Coordinator plays a critical role in ensuring an exceptional client experience. This role requires strong communication, problem-solving, and organizational skills to build client relationships, drive retention, and maintain high service standards.

Key Responsibilities:

  • Client Onboarding & Integration:
    • Lead a seamless and efficient onboarding process, setting clear expectations and ensuring alignment on goals and deliverables.
    • Conduct onboarding meetings to introduce key team members, review strategy, and outline timelines.
    • Monitor client engagement during the onboarding phase, addressing any concerns and ensuring a smooth transition into ongoing services.
  • Strategic Direction and Analysis:
    • Understand the Client's business, their needs, and other unique factors to ensure the service plan is tailored to their needs.
    • Ensure all deliverables meet the agency's quality standards before being sent to the client.
    • Identify and address any service gaps, ensuring that the client receives all promised services on time and at the highest quality.
  • Clinet Relationship Management & Communication:
    • Conduct regular check-ins and strategy meetings to review progress, gather feedback, and ensure client satisfaction.
    • Act as the client's advocate within the agency, addressing concerns and troubleshooting challenges to enhance the client experience.
  • Retention & Growth:
    • Proactively identify opportunities for account growth, renewals, and additional services that align with client needs.
    • Work closely with sales and marketing teams to ensure a seamless transition between new business acquisition and client success.

Day-to-Day Responsibilities:

  • Establish a cadence for check-ins with all Paid Ads Clients (Minimum once a week).
  • Building out Ads and Loading it into Meta for Strategist to take.
  • Keeping department organized with updates / outstanding tasks.
  • Onboarding All Paid Ads Clients & assigning applicable parties to their dedicated tasks.
  • Holding the team and client accountable in an 80/20 capacity.
  • Project Management for all existing and new Performance Related Services.
  • Troubleshooting Client Issues / Concerns.
  • Fundamental understanding of advertising knowledge and terminology.
  • Fundamental understanding of paid advertising metrics.

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