Client Relationship Manager

1 week ago

Dasmariñas, Calabarzon, Philippines beBeecustomer Full time ₱800,000 - ₱1,500,000
Job Overview

The Customer Success Specialist plays a pivotal role in sustaining and expanding our customer base. This strategic position transcends onboarding and support, driving long-term relationships and advocating for customers.

You will foster loyalty, prevent churn, and help customers derive maximum value from our platform. You will turn users into brand ambassadors and partnerships into sustainable growth opportunities.

This role demands exceptional verbal communication skills, strong organizational abilities, and the capacity to manage multiple priorities while working with a high-volume client portfolio.

Key Responsibilities
  • Develop an in-depth understanding of our platform and use cases.
  • Guide clients in adopting features that enhance their workflow and ROI.
  • Nurture customer health from onboarding through renewal.
  • Manage a client portfolio of 200-300 accounts with regular touchpoints and product demos.
  • Surface upsell and cross-sell opportunities through consultative conversations.
Requirements
  • Prior experience in Account Management or Customer Success.
  • Exceptional verbal communication skills for frequent client calls.
  • Experience with client demos and presenting product value.
  • Strong organizational skills and ability to manage multiple priorities.
Culture and Values

We are a culture-driven team that lives our core values:

  • Customer-Centricity — We put our customers first.
  • Passion — We bring energy and enthusiasm to everything we do.
  • Accountability — We own our outcomes.
  • Relentless Execution — We deliver results.

Here, you'll find a collaborative environment where your voice is heard, your work is valued, and your growth is accelerated.

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