
Mortgage Lending Process Support Specialist
1 week ago
This is an exciting opportunity to elevate your career by joining a remote team in providing exceptional support for mortgage lending processes.
We are seeking a detail-oriented professional with strong written communication skills and a passion for delivering outstanding client service.
- Lead Qualification & CRM Management: Assist in evaluating and qualifying inbound leads from various sources, ensuring accurate client records in our CRM system, and providing timely follow-ups.
- Application & Documentation Coordination: Prepare and submit client applications under the guidance of senior sales associates, guaranteeing all supporting documents meet compliance standards and tracking outstanding items for prompt resolution.
- Client Communication & Service: Craft engaging client emails and follow-up messages, schedule virtual meetings and calls, and provide post-settlement servicing support, including loan increases or document updates.
- Reporting & Process Improvement: Maintain task logs, contribute to continuous improvement initiatives, and prepare weekly reports on lead conversion, application status, and service level adherence.
- Exceptional written communication skills and client service orientation
- High attention to detail and task ownership
- Proficiency in Microsoft Office and CRM systems
- Familiarity with mortgage lending processes and compliance regulations
- Ability to work independently and manage competing priorities
This role offers a competitive salary and opportunities for career growth and development in a rapidly expanding industry. Join us in shaping the future of mortgage lending and take your career to new heights.
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