Mortgage Lending Process Support Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeMortgageSupport Full time ₱3,000,000 - ₱4,200,000
Job Title: Mortgage Lending Process Support Specialist

This is an exciting opportunity to elevate your career by joining a remote team in providing exceptional support for mortgage lending processes.

We are seeking a detail-oriented professional with strong written communication skills and a passion for delivering outstanding client service.

  • Lead Qualification & CRM Management: Assist in evaluating and qualifying inbound leads from various sources, ensuring accurate client records in our CRM system, and providing timely follow-ups.
  • Application & Documentation Coordination: Prepare and submit client applications under the guidance of senior sales associates, guaranteeing all supporting documents meet compliance standards and tracking outstanding items for prompt resolution.
  • Client Communication & Service: Craft engaging client emails and follow-up messages, schedule virtual meetings and calls, and provide post-settlement servicing support, including loan increases or document updates.
  • Reporting & Process Improvement: Maintain task logs, contribute to continuous improvement initiatives, and prepare weekly reports on lead conversion, application status, and service level adherence.
Requirements
  • Exceptional written communication skills and client service orientation
  • High attention to detail and task ownership
  • Proficiency in Microsoft Office and CRM systems
  • Familiarity with mortgage lending processes and compliance regulations
  • Ability to work independently and manage competing priorities

This role offers a competitive salary and opportunities for career growth and development in a rapidly expanding industry. Join us in shaping the future of mortgage lending and take your career to new heights.

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