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Application Support Professional

1 week ago

Manila, National Capital Region, Philippines Satellite Office Full time

At Satellite Office, we're seeking a highly skilled Senior Application Support professional to join our team. As a key member of our IT infrastructure team, you'll be responsible for providing technical support for 3rd-party applications, including troubleshooting and resolving complex issues.

The ideal candidate will have a strong background in application support, with excellent knowledge of platforms such as AWS, Azure, or Google Cloud. Strong problem-solving skills and the ability to collaborate effectively with stakeholders at all levels are essential for this role.

We're looking for an individual who is passionate about delivering high-quality technical solutions and has a strong commitment to customer satisfaction.

  • Main Responsibilities:
  • Provide technical support for 3rd-party applications, including troubleshooting and resolving issues.
  • Monitor the performance and availability of applications.
  • Collaborate with development and infrastructure teams to implement, monitor and maintain solutions.
  • Assist in the configuration and deployment of applications.
  • Develop and maintain documentation for application support processes and procedures.

Required Skills and Qualifications:

  • Information Technology or technology related qualification.
  • Proven experience in a similar role, with a strong background in application support.
  • Excellent knowledge of platforms such as AWS, Azure, or Google Cloud.
  • Strong problem-solving skills and the ability to troubleshoot complex technical issues.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.