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Application Support Engineer

1 week ago

Manila, National Capital Region, Philippines William Hill PLC Full time

Evoke relies heavily on its Application Support Team to maintain the security and integrity of our IT infrastructure. As a key member of this team, you will be responsible for managing access permissions, supporting users, and overseeing access to critical applications.

Key Tasks

  • Manage Citrix access permissions and resolve connection issues.
  • Identify and troubleshoot user latency issues.
  • Collaborate with the NOC department to escalate global application issues.
  • Troubleshoot and resolve issues within Jira and Confluence.
  • Add and update Jira and Confluence permissions based on user requirements.
  • Configure and create user NTS certificates.
  • Support US partners and regulators with Citrix and application permissions and application issues.

Requirements

Applicants should possess active directory management experience, particularly in a multi-domain environment. Strong analytical and problem-solving skills are also required.

Our Benefits

  • A competitive salary and bonus schemes.
  • A hybrid working arrangement, allowing for flexibility.
  • Paid time off and holiday entitlements.
  • Comprehensive healthcare and wellness programs.