IT Application Support Professional

3 days ago


Manila, National Capital Region, Philippines Cognizant Technology Solutions Philippines Inc. Full time

We are looking for a highly skilled IT Application Support Professional to join our team at Cognizant Technology Solutions Philippines Inc.

As an IT Application Support Professional, you will be responsible for delivering proactive and reactive support for customers, partners, and internal teams to resolve issues, address subscription inquiries, and complete technical tasks.

Key Responsibilities:

  • Promote client products and services to customers and prospective customers via consultative discussion and evaluation of their service and support needs.
  • Utilize support tools and resources necessary to solve customers' issues and queries, including telephone, chat, Salesforce, Jira, G-Suite, browser developer tools, internal admin console, SQL, and text analysis tooling.

Requirements:

  • Bachelor of Science degree in a Computer Science, Engineering, or related technical discipline, or an equivalent combination of education or experience.
  • Fluent in English.
  • 3+ years of SaaS troubleshooting experience in a Technical Support capacity, with one year as a developer OR 2+ years as a Software Engineer/Software Test Engineer.
  • Proficient in one or more coding languages including Python, Ruby, JavaScript, C#, PHP, Node.JS, and Java (in using and debugging).


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