Benefits Expertise Manager

2 days ago

Mandaue City, Central Visayas, Philippines beBeeBenefits Full time $60,000 - $80,000
Benefits Specialist III Job Description

The Benefits Specialist III role is a pivotal position in our organization, focusing on client-facing support for benefit inquiries from assigned customers in North America. The ideal candidate will possess excellent analytical and problem-solving skills.

Key Responsibilities:
  • Triage Inquiries & Provide Solutions: Triage inquiries and issues for assigned customers and provide solutions via our CRM tool as outlined by our team's guidelines.
  • Tier II Support: Provide tier II support for questions from the Employee Contact Center. Engage the customer for Appeals and close the loop with the employee.
  • Configuration: Understand and explain benefit features and benefit plan configuration. Research possible configuration issues and assist with providing solutions.
  • Benefit Testing: Test changes to plan configuration and release items impacting benefits, if needed.
  • Create Standard Operating Procedures: Create Standard Operating Procedures (SOPs) for new customers and customize to customer requirements.
  • Benefit Process Support: Respond to questions from the processing team regarding standard benefit processes and pull in other leaders to assist when necessary.
  • Open Enrollment Support: Participate in the Open Enrollment project by providing support for testing and other OE related processes.
  • Process Improvements: Participate in process improvement projects and support internal organizational change initiatives; recommend product enhancements that will benefit our customers or the Managed support model.
  • Customer Satisfaction: Maintain the highest level of customer satisfaction through a detailed understanding of the customers business needs and business practices.

This role requires strong communication skills, both verbal and written, in English, as well as excellent organizational skills, attention to detail, time management skills, strong customer focus, analytical and problem-solving abilities, and the ability to work individually and in a team environment.

Requirements:
  • A minimum of 3 years' experience in US benefits is required.
  • A high school diploma or GED is required, with a bachelor's degree in business, human resources, or equivalent experience desired.
  • Demonstrated detailed understanding of US benefit compliance and knowledge of regulatory requirements.

The ideal candidate will have a passion for delivering exceptional customer experiences and driving process improvements.

We Offer:
  • Excellent time away from work programs.
  • Comprehensive wellness initiatives.
  • Recognition through competitive pay and benefits.
  • Opportunities for personal and professional growth.
About Us:

We are an equal opportunity employer, committed to fostering a diverse and inclusive work environment. We believe in making a positive impact on our community through volunteer days and charitable initiatives.

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