Virtual Process Specialist

1 month ago


Pasay, National Capital Region, Philippines Valeros Business Company Full time

We are seeking highly skilled and motivated individuals to join our team as Virtual Process Specialists - Customer Service Representatives.

About the Role

In this role, you will be responsible for providing exceptional customer service to clients through various communication channels. You will work in a fast-paced environment, handling multiple tasks and prioritizing your workload effectively.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Maintain high levels of customer satisfaction by providing accurate and efficient solutions
  • Work collaboratively with internal teams to achieve common goals and objectives
  • Participate in training and development programs to enhance your skills and knowledge
Requirements

To be successful in this role, you must have:

  • A High School Graduate or SHS Graduate degree
  • At least 6 months of experience in a BPO environment, preferably with an international voice account
  • Excellent communication and interpersonal skills
  • Strong computer literacy and ability to use relevant systems
  • The ability to multitask and work in a fast-paced environment
  • Previous experience in a call center or customer service role is a plus
Benefits

As a Virtual Process Specialist - Customer Service Representative, you will enjoy a competitive salary of $12-$15 per hour, depending on your level of experience. Additionally, you will have access to ongoing training and development opportunities, as well as a dynamic and supportive work environment.



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