Customer Success Advocate

1 month ago


Pasay, National Capital Region, Philippines Manpower Core Group Inc. Full time
Job Title: Customer Success Advocate

Company Overview
Manpower Core Group Inc. is a dynamic organization that requires dedicated professionals to join our team.

Job Description:
We are looking for a skilled Support Specialist to assist our Support team in identifying and troubleshooting issues, handling complex support cases, reviewing documentation, and reporting defects to development.

Core Requirements:
To be successful in this role, you should have experience in customer success, Salesforce, self-motivation, and technical skills.

Key Responsibilities:
- Assist Support team members in resolving issues efficiently.
- Handle more complex support cases with professionalism.
- Review and edit documentation submitted by the CS team or other Support Agents.
- Participate in Kick Off Calls during peak season.
- Diagnose and report defects to the development team.
- Provide feedback on new features.

Salary: $45,000 - $60,000 per annum (based on location and experience).

Work Environment:
This role may require working night or weekend shifts depending on business needs.

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