Support Experience Coordinator

1 week ago

Biñan, Calabarzon, Philippines beBeeCustomerSupport Full time $4,000 - $5,000
Job Overview

This role is pivotal to delivering exceptional customer experiences across diverse product lines.

About Our Work

We collaborate with innovative companies that revolutionize their respective fields through cutting-edge technology and user-centric solutions.

Key Responsibilities:
  • Respond to customer inquiries via multiple channels
  • Provide accurate product information and troubleshooting steps
  • Engage in real-time support during business hours
  • Monitor and respond to support tickets in various systems
  • Escalate complex issues to appropriate teams or individuals
  • Track and follow up on open tickets to ensure timely resolution
  • Offer basic technical support for common issues across different product lines
  • Guide customers through account setups and product usage
  • Create and maintain step-by-step troubleshooting guides
  • Manage schedules and coordinate appointments when necessary
  • Perform data entry and maintain accurate customer records
  • Assist with various tasks to support team efficiency
  • Identify recurring issues and suggest improvements
  • Contribute to the development of FAQs and knowledge-base articles
  • Collaborate with team members to enhance support processes
Requirements:
  • At least 1 year of experience in a customer support role or similar role.
  • Excellent written and verbal communication skills in English.
  • Proficiency in using systems and basic office software.
  • Ability to work in a fast-paced environment.
Preferred Qualifications:
  • Exceptional attention to detail and accuracy.
  • Strong problem-solving and critical thinking skills.
  • Ability to multitask and prioritize effectively.
  • Empathy and patience when dealing with diverse customer concerns.
  • Adaptability to new technologies and industry-specific knowledge.
  • Self-motivation with a proactive approach to work.
  • Excellent time management skills.
  • Ability to remain calm under pressure.

  • Guest Experience Coordinator

    1 week ago

    Biñan, Calabarzon, Philippines beBeeExperience Full time ₱70,000 - ₱80,000

    We are seeking a Guest Experience Coordinator to play a key role in ensuring our clients feel supported and valued throughout their journey. In this position, you'll serve as a trusted advisor, providing thoughtful and personalized assistance through various channels.About the Role:Manage and respond to customer inquiries via email and chat.Understand...

  • Support Coordinator

    1 week ago

    Biñan, Calabarzon, Philippines beBeeTechnical Full time ₱500,000 - ₱1,000,000

    Role OverviewWe are seeking highly motivated individuals to join our technical support team as Junior Technical Support Coordinators. This role offers a unique opportunity to contribute to the growth of our UK operations.Key ResponsibilitiesProvide first-level technical assistance to end-users, resolving or escalating issues related to software, systems, and...

  • Patient Experience Coordinator

    1 week ago

    Biñan, Calabarzon, Philippines beBeeGrowthEnrollment Full time ₱40,000 - ₱60,000

    About UsImagine a world where technology and data come together to transform individuals' lives and change industries for the better.We are building the first patient-centered virtual heart clinic, starting with cardiac rehab. Our goal is to empower patients to complete life-saving care from home, improving their lives and reducing healthcare costs.Our team...

  • Leader of Customer Experience

    1 week ago

    Biñan, Calabarzon, Philippines beBeeExperience Full time ₱600,000 - ₱720,000

    Customer Experience Leader OpportunityGrow with a rapidly expanding e-commerce company at the forefront of the coffee equipment industry.We are seeking an experienced and proactive customer experience leader to lead and evolve our global customer success function. This strategic role is crucial in driving satisfaction, loyalty, and operational excellence...

  • Patient Experience Representative

    1 week ago

    Biñan, Calabarzon, Philippines beBeeCare Full time ₱5,000 - ₱7,000

    Job SummaryWe are seeking a reliable and detail-oriented Patient Care Coordinator to support our physical therapy clinic's front office workflow. This fully remote role ensures patients receive excellent support and a welcoming experience from their first interaction through ongoing care.About the ClinicThe clinic provides personalized, patient-centered...

  • Travel Experience Coordinator

    1 week ago

    Biñan, Calabarzon, Philippines beBeeTravel Part time ₱200,000 - ₱300,000

    Virtual Travel Experience SpecialistSeeking a proactive and detail-oriented individual to manage travel bookings across various online platforms, enhancing market exposure through effective team expansion and recruitment.Key ResponsibilitiesTravel Arrangement and Management: Book accommodations, flights, and other travel-related services on platforms like...

  • Client Support Coordinator

    1 week ago

    Biñan, Calabarzon, Philippines beBeeSupport Full time ₱50,000 - ₱75,000

    Operations Support SpecialistWe are seeking a skilled and detail-oriented Operations Support Specialist to provide exceptional support to our clients across multiple channels.Key Responsibilities:Task Management: Manage and prioritize tasks across multiple client accounts, adapting to varying client needs and requirements.Record Keeping: Maintain accurate...

  • Customer Experience Support Expert

    1 week ago

    Biñan, Calabarzon, Philippines beBeeSpecialist Full time $80,000 - $100,000

    Job Overview:We are seeking a highly skilled professional to join our customer success team. As a key member of the team, you will be responsible for delivering an exceptional customer experience by resolving issues and providing support to e-commerce clients.Key Responsibilities:Respond promptly to customer inquiries via multiple communication channels to...

  • Operations Coordinator

    1 week ago

    Biñan, Calabarzon, Philippines beBeeAdministrative Full time $50,000 - $100,000

    Job OpportunityWe are seeking a detail-oriented and proactive professional to provide essential administrative support in running Cirtuo and related initiatives.Key ResponsibilitiesAdmin Support:Manage user access requests, permissions, and security roles within CirtuoMaintain and update the category tree (spend taxonomy) structureSupport the lifecycle of...

  • Caregiver Scheduler with Senior Support Experience

    1 week ago

    Biñan, Calabarzon, Philippines beBeeCoordinator Full time $40,000 - $58,000

    Senior Care Coordinator OpportunityYour Key ResponsibilitiesCreate and maintain up-to-date schedules for caregivers across multiple locations to ensure consistent care for seniors in their homes.Respond promptly when shifts are canceled or caregivers fail to clock in, maintaining a smooth workflow.Handle client and caregiver inquiries using the VoIP...