Patient Experience Representative

7 days ago


Biñan, Calabarzon, Philippines beBeeCare Full time ₱5,000 - ₱7,000
Job Summary

We are seeking a reliable and detail-oriented Patient Care Coordinator to support our physical therapy clinic's front office workflow. This fully remote role ensures patients receive excellent support and a welcoming experience from their first interaction through ongoing care.

About the Clinic

The clinic provides personalized, patient-centered physical therapy services in a collaborative and supportive environment. With a focus on community care and building strong client relationships, we value professionalism, empathy, and reliability in every patient interaction.

Responsibilities
  • Answer patient inquiries via phone calls, emails, and SMS
  • Schedule and confirm appointments, follow-ups, and referrals
  • Process intake forms and maintain accurate patient records
  • Verify insurance coverage and coordinate with billing staff as needed
  • Provide polite and professional customer service to patients
  • Support front desk workflow, including reminders, forms, and general inquiries


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