Customer Experience Support Expert

1 week ago

Biñan, Calabarzon, Philippines beBeeSpecialist Full time $80,000 - $100,000
Job Overview:

We are seeking a highly skilled professional to join our customer success team. As a key member of the team, you will be responsible for delivering an exceptional customer experience by resolving issues and providing support to e-commerce clients.

Key Responsibilities:
  • Respond promptly to customer inquiries via multiple communication channels to ensure timely resolution of issues.
  • Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed.
  • Develop in-depth knowledge of our testing platform to effectively answer questions and provide accurate information.
  • Manage multiple customer conversations simultaneously and prioritize tasks effectively.
  • Collaborate with internal teams on complex issues and contribute to the development of internal knowledge-sharing initiatives.
Requirements:
  • Proven experience in merchant support, customer support, or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to think critically and resolve complex issues.
  • Strong analytical and technical skills, with proficiency in tools like Tableau, Looker, SQL, or business intelligence platforms a plus.
Work Environment:

At our organization, we value customer-centricity, teamwork, and a commitment to excellence. We believe in fostering a collaborative environment that encourages open communication, feedback, and growth.

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