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Resolution Specialist

1 week ago

Manila, National Capital Region, Philippines Gigahertz Computer Systems Full time
About the Role

Gigahertz Computer Systems is a dynamic company that requires a dedicated Resolution Specialist to handle customer complaints and matters.

The successful candidate will be responsible for resolving conciliating complaints and matters between consumers and DTI/lawyers, ensuring excellent customer service through timely and professional resolutions.

Responsibilities:

  • Address DTI and DSAT cases in a professional and efficient manner.
  • Support Head Office walk-in customers with their queries and concerns.
  • Collaborate with internal and external teams to resolve all issues and escalate unresolved matters.
  • Adjust transactions accurately, adhering to policies and systems in processing refunds, grievances, and other necessary adjustments.
  • Document resolutions and maintain records of statuses while fostering professional relationships with customers.
  • Communicate customer feedback to internal departments to enhance business operations.
  • Provide timely and accurate resolutions to customer complaints.
  • Offer technical assistance online and resolve technical issues promptly.