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Claims Resolution Specialist
1 week ago
This is an exciting opportunity to join Regal Rexnord as a Customer Care Advocate I. As a key member of our team, you will be responsible for delivering exceptional customer service to our business unit POCs and other internal customers. This role requires strong communication skills, attention to detail, and the ability to handle complex transactions regarding claims and returns requests.
The ideal candidate will possess a strong educational background, relevant experience in customer service, and excellent communication skills. We are seeking an individual who is passionate about delivering excellent customer service and possesses a positive attitude towards work. If you are looking for a challenging role that offers opportunities for growth and development, we encourage you to apply.
Responsibilities
- Perform complex research of debits for customer claims and returns and process the corresponding credits and/or denials
- Approve/deny all returns based on policy, appeal denied return items, assist with dispute resolution
- Review debit information, make direct calls to customer to obtain missing information
- Monitor outstanding deductions and reconcile balances
- Notify distribution center of shipping discrepancies
- May authorize credit up to appropriate credit value assigned. Credits of greater value must be approved by Supervisor or Manager of department, or appropriate director
- Reviews accuracy of credit files and maintains appropriate credit files
- Responsible for distributing credit copies and supporting documents
- Write denial letters to customer for debits/claims that are denied
- Provide excellent customer service to business unit POCs and other internal customers
- Prepare monthly metric reports, field credit reports etc.
- Work with sales force and collections to keep outstanding balances minimal
- Process promotional event credits
- Escalate issues and concerns to management
- Verify reviewable items with planners and counterparts
- Adhere to all Export, Import and Supply Chain Security Policy requirements relevant to the position
- Adhere to ISO Standards
About Our Company
Regal Rexnord is a global industrial manufacturer that provides sustainable solutions that power, transmit and control motion. Our company is committed to delivering exceptional customer service and creating a better tomorrow for our stakeholders.
