
Channel Operations Expert
2 days ago
Are you passionate about driving customer engagement through smart systems and data accuracy?
This role is focused on supporting multi-channel Customer Engagement Excellence using the Veeva system.
Key Responsibilities:
- Manage the samples database, ensuring all inputs are complete and accurate, MCCPs and accounts are correctly loaded, and users are well-trained.
- Lead in producing and monitoring Veeva multi-channel KPIs, helping the team make data-driven decisions that enhance customer interactions.
- Develop and provide data, metrics, and reports to support cross-functional orchestration for exceptional customer experience.
Required Skills and Qualifications:
- Bachelor's degree in Business Administration, Marketing, or any related discipline.
- 2-3 years of experience in managing large-scale data and related applications, with experience in Veeva a plus.
- Background in Sales, Commercial Operations, SFE, CRM, or CVM is an advantage.
- Advanced proficiency in data management, particularly in Microsoft Excel.
- Expert analytical skills.
- Strong project management capabilities.
- Comprehensive understanding of sales and marketing functions.
About this Opportunity:
Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic, and bold.
Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after.
Job Details:
- Seniority level: Mid-Senior level.
- Employment type: Full-time.
- Job function: Management and Manufacturing.
- Industries: Pharmaceutical Manufacturing.
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